Regional Manager, Major Accounts

• 4/2021 - – do současnosti

Regional Manager, Dealer Solutions

• 6/2020 - – do současnosti

Client Success Manager, Major Accounts

• 4/2019 - – do současnosti

Sales Executive, Chicago

• 4/2018 - 3/2019

• Was promoted to this position 9 months after starting with Edmunds based on my performance as a Relationship Manager (397% to goal for 2018)• Daily prospecting of my Illinois/Iowa region to plan out and map my weekly presentations• Develop and grow dealer group relationships through prospecting and cold calls as well as in-person meetings at their locations• Consult with dealer groups in the territory in-person at their locations, reviewing their online presence and best practices using the Edmunds Program• Be in the field a majority of the time and drive daily• Ensure prompt customer satisfaction with dealer problems; follows through on resolutions• Analyze and reports on field sales activities and dealership progress• Provide product feedback and new ideas to product and operational teams• Manage and monitor contracts and accounts receivable

Relationship Manager, Chicago

• 4/2018 - 1/2019

• Performance based promotion to Sales Executive in the first 9 months with Edmunds• Achieved and exceeded monthly sales/renewal goals as set by management - 397% to goal for 2018• Multiple months in a row where I exceeded goal and had all-time high of most up-sells company wide for 2018• Accountable for maintaining an assigned base of dealers to retain their current “core” business and expanded their product portfolio• Responsible for increasing a dealer’s “share of wallet” by upselling them into more products• Onboarded new dealers after they were sold by field Sales Executives and installed by Dealer Operations by conducting Launch Trainings• Conducted consultative “Optimization Analysis” to new dealers and discovered areas to improve their product usage• Conducted check-ins to dealer principals and general managers, proving the value Edmunds was delivering to the dealer• Utilized MapAnything in SalesForce to strategically improve territory upsell penetration• Discovered and documented patterns, themes, and challenges being seen and heard in the territory• Shared and collaborated with other teams to determine better methods or products to improve the Edmunds’ experience for our dealers• Updated relevant customer information - including but not limited to activity, funnel, opportunity updates, and maintenance of monthly goals• Quickly learned about and adapted to new products and services• Handled minor technical issues for dealers and pass more advanced issues to account managers in Dealer Operations

Director Of Marketing And Business Development

• 7/2014 - 4/2018

• Came into a broken BDC department and successfully built the team to perform averaging and contributing roughly 150+ units per month. Our dealership as a whole sells between 350-400 units per month giving us a 35-40% average attribution rate.• Oversaw 4 dealership sites (centralized BDC) in multiple locations• Managed a team of Internet Sales People and Client Care Representatives which includes monitoring and maintaining all processes and procedures in the Internet and Business Development Department• Motivated Internet and Business Development Team to succeed• Prospected daily for potential customers; maintain consistent rapport with previously sold customers.• Maintained high CSI as a dealership team• Maintained an owner follow-up system with internet leads through CRM (VinSolutions), email and voicemail which encourages repeat and referral business and contributes to customer satisfaction• Continually learned about product updates, features, inventory and their benefits to the customer.• Established personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals and exceed them• Set standards of productivity for Internet Sales team and Service BDC on monthly basis• Provided sales management and GM information by completion reports• Attended sales meetings and lead training sessions as required• Met with our board monthly to forecast budget for advertising, marketing and ROI • Managed a 8 person service BDC team as well who handle all incoming service calls, appointments, recall campaign calls, retention calls and declined services and are #1 in all categories in our region.• Other responsibilities included social media marketing, sales training on software platforms, communications with third-party vendors, budgetary responsibilities and forecasting, managing spiff contests, and public relations events.

Advertising & Marketing Director

• 6/2012 - 7/2014

The Daily Tar Heel is the award-winning, independent community newspaper at the University of North Carolina at Chapel Hill. My primary roles are to provide creative, energetic and effective direction to The Daily Tar Heel advertising sales and marketing staff, which comprises full-time students enrolled at the University of North Carolina at Chapel Hill. Other roles and responsibilities include, but are not limited to the following:• Supervise the advertising staff composed of advertising account executives and any advertising support people. This includes recruiting, training and advising student staffs in printand digital advertising sales in the consultative method, promotions, copy writing, layout, sales management, organizational marketing and the local market conditions• Set and assign equitable sales territories for the account executives• Coordination of regular ad staff meetings where problems are addressed, motivation is enhanced and a learning environment is provided for the staff• Improve the quality of advertising and increasing advertising sales with a heavy emphasis on new business development• Develop strategies for increasing revenue, including creating and handling special advertising sections and promotions, identifying potential markets and advertisers, developing promotional campaigns, including sales tools (flyers, rate cards, marketing research information, coop advertising), and The DTH promotion ads and making sure leads are adequately followed through• Report to the GM on advertising sales and projected sales and make suggestions on how to improve The DTH with regards to advertising policy• Project sales and advertising expenses to aid in formulating workable budget• Layout and dummy the newspaper daily, while working with the printer to schedule inserts, paper size including color positions, and special advertising sections• Organize and travel to training seminars for the advertising staff

Sports Marketing Manager/CampusSportsDesk Manager

• 7/2009 - 6/2012

• Drove and tracked sales revenue and submitted monthly sales reports• Recruited new media affiliates through travel, trade shows, cold calls and webinar presentations to participate in a user-generated online content management system (Community Sports Desk)• Trained new affiliate staff (including students) and assisted in advertising sales, sales materials and ad creation• Provide presentation and product demonstration support during the introduction of new products and services to new affiliates and businesses• Created marketing tools, presentation materials, sales strategies and negotiated contracts• Lead team meetings with media affiliates on concepts in innovation to help expand "out of the box" thinking with regard to digital media marketing• Created and developed grassroots campaigns on educating communities and sports organizations about products and services to help expand coverage and visibility• Helped sports organization recruit, retain and grow their membership base through the use of CSD digital media products• Sold advertising for our local Kenosha Sports Network and @Play Digital Magazine• Lead software development and managed the software team within the UI experience

Senior Sales Associate

• 9/2001 - 8/2009

• Provide exceptional customer service and communicate effectively with customers• Top-performing sales associate for three years including maintaining “President’s Club” Senior Sales level• Certified Sales Mentor• Received “Sales Associated of the Year” 2004 & 2006 • Provide exceptional customer service and communicate effectively with customers• Top-performing sales associate for three years including maintaining “President’s Club” Senior Sales level• Certified Sales Mentor• Received “Sales Associated of the Year” 2004 & 2006

Recruiter/Account Manager

• 7/1996 - 8/1998

• Orchestrated the process of interviewing and hiring candidates for employment opportunities and determined which positions best matched candidate qualifications• Served as liaison between branch and home office • Human resource responsibilities included performing on-site 10-panel drug screens, handling all unemployment reports, preparing weekly and monthly data reports, counseling employees on attendance issues, tardiness, dress code conflicts, and trained employees on company policies and procedures• Placed weekly ads and also tracked information on recruiting and marketing• Weekly payroll and time sheet duties, as well as other general administrative functions• Heavy client contact on servicing new and existing accounts