Experience

Main Steel

• Mining
• 1 - 100 Employee

• Plant Manager

  • Aug 2021 - Present

• Director Customer Service

  • Jan 2017 - Aug 2021

  - Partner with the Customer Service Managers at each location to develop and implement policies and procedures to gain efficiencies and consistency across the organization- Responsible for employee training and development.- ERP and additional software training - including, but not limited to AS400/Metalware and Microsoft Office- Partner with the Plant & Sales management team to align customer service department policies and systems with the company's objectives- Oversee customer issues and ensure effective and long-term problem resolution- Implement and monitor programs and procedures to ensure/measure on-time delivery and customer satisfaction- Maintain in-depth working knowledge of Main Steel’s systems and processes- Set performance standards to meet service goals of company- Coach Customer Service Team in order to achieve high performance- Provide feedback to the company regarding service failures or customer concerns- Work continually towards self-development to stay current on customer service, sales and supervisory procedures & practices- Assist Customer Service Reps in troubleshooting orders that require special handling- Act as a resource in resolving customer issues brought to the Department by utilizing excellent process knowledge- Report design/development and work closely with IT to assist in the management of the reports

• It Analyst / Administrator

  • Jan 2016 - Dec 2016

  Responsible for the delivery and support of a reliable, secure and cost effective infrastructure for locations throughout North America, by performing and directing work primarily focused on: - Applications systems and databases (ERP's - AS400, SteelPlus, SQL, Access, EDI) - Report design/development and management (ERP's, Excel) - Feature/release/upgrade management and business/systems/requirements analysis - Accounts/access management, application security, backup/restore

• Inside Sales & Production Control Manager

  • 2013 - 2015

  Manage Inside Sales (Toll & Metal Sales), production office staff and administrative staff, responsible for hiring, training and output of all office personnel, manage and execute yearly physical inventories Manage Inside Sales (Toll & Metal Sales), production office staff and administrative staff, responsible for hiring, training and output of all office personnel, manage and execute yearly physical inventories

• Office Manager / Systems Training & Help Desk Coordinator

  • 2011 - 2012

  Remained Office Manager and assisted IT department on transition to Metal Sales. Created procedures to implement metal sales, train all employees on AS400/Metalware, manage local rejects and mill claims

• Office Manager

  • 2006 - 2011

  Manage Customer Service staff, schedule production lines, approve payroll, schedule inter-company freight, enter worker's comp claims, coordinate sales of secondary/rejects

• Customer Service

  • 2002 - 2005

  Quote and expedite customer's purchase orders, create and update shop work orders, maintain accurate customer inventory, assist customers effectively by solving customer disputes, provide customer additional information or explain services, discuss products offered and ensure customer satisfaction Quote and expedite customer's purchase orders, create and update shop work orders, maintain accurate customer inventory, assist customers effectively by solving customer disputes, provide customer additional information or explain services, discuss products offered and ensure customer satisfaction