Senior Financial Operations Specialist

• Feb 2022 - Present

Financial Operations Specialist

• Apr 2021 - Feb 2022

Restaurant Manager

• Sep 2018 - Aug 2020

Assistant Restaurant Manager

• Jun 2016 - Sep 2018

Supervisor

• Apr 2015 - Jun 2016

Direct/guide activities for a food and beverage service. Greet and assist customers. Resolve customer complaints regarding food quality, service, facilities. Train new employees. Direct and supervise employees engaged in performing services for customers. Assist in arranging staff hours and work duties. Uphold standards for staff performance and customer service. Monitor activities to ensure that customers receive satisfactory… Show more Direct/guide activities for a food and beverage service. Greet and assist customers. Resolve customer complaints regarding food quality, service, facilities. Train new employees. Direct and supervise employees engaged in performing services for customers. Assist in arranging staff hours and work duties. Uphold standards for staff performance and customer service. Monitor activities to ensure that customers receive satisfactory service. Instruct staff on how to handle difficult and complicated patrons. Assign employees to specific duties. Review inventory records.

Attendant

• Jul 2013 - Apr 2015

Perform serving, cleaning, and stocking duties in order to facilitate customer service. Mix alcoholic drinks according to house or standard recipe. Take beverage orders from serving staff or directly from patrons. Prepare and serve both alcoholic and non-alcoholic drinks. Mix drinks to customer request. Check customer identification to ensure they meet the requirements of the venue. As a Coaching Partner, train new employees in proper procedures and… Show more Perform serving, cleaning, and stocking duties in order to facilitate customer service. Mix alcoholic drinks according to house or standard recipe. Take beverage orders from serving staff or directly from patrons. Prepare and serve both alcoholic and non-alcoholic drinks. Mix drinks to customer request. Check customer identification to ensure they meet the requirements of the venue. As a Coaching Partner, train new employees in proper procedures and their job duties. Restock silverware, dishes, glassware, linens. Clean glasses, utensils and bar equipment. Clean up spilled food, drink and broken dishes, and remove empty bottles and trash. Scrape/stack dirty dishes; wipe down tables and seats.

Banquet Server

• Nov 2010 - Jul 2013

Served food, specialty dishes and/or beverages to patrons at tables as required. Checked with customers to ensure they were satisfied and took action to correct any problems. Checked patrons' identification to ensure they met minimum age requirements for consumption of alcoholic beverages. Prepared hot, cold, and mixed drinks for patrons. Rolled silverware and set up dining areas for large parties. Prepared tables for meals, including setting up items such as… Show more Served food, specialty dishes and/or beverages to patrons at tables as required. Checked with customers to ensure they were satisfied and took action to correct any problems. Checked patrons' identification to ensure they met minimum age requirements for consumption of alcoholic beverages. Prepared hot, cold, and mixed drinks for patrons. Rolled silverware and set up dining areas for large parties. Prepared tables for meals, including setting up items such as linens, silverware, and glassware. Brought wine selections to tables with appropriate glasses, and poured the wines for customers. Removed dishes and glasses from tables, taking them for cleaning. As a Coaching Partner, trained new employees on the job duties.