Renee Del Vecchio

Marketing and Customer Care Coordinator at Advanced Urgent Care & Occupational Medicine
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Contact Information
us****@****om
(386) 825-5501
Location
Brighton, Colorado, United States, US

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Credentials

  • Cosmetologist, Hairdresser
    Aveda Institute-Denver
    Nov, 2015
    - Oct, 2024
  • CPR & AED
    Lafayette County Fire Department
    Jan, 2022
    - Oct, 2024

Experience

  • Advanced Urgent Care & Occupational Medicine
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Marketing and Customer Care Coordinator
      • Sep 2021 - Present

      Duties: - Researching/publishing blogs and other content on the company website - Create/implement training materials - Execute staff customer service training and develop training materials - Creating/utilizing reports using Google Sheets/Excel - Customer Review Resolution/Patient Experience - Incoming/outgoing calls - Planning/executing events - Networking - Internal/external marketing and communications - Social media coverage of events and company updates - Email marketing and design Relations with Staff/Community Members: I have a great relationship with everyone I work with here. I am a primary point of communication for multiple departments as well as a liaison between the community and the company. I developed a customer service training program for new onboarding staff members. My job description is extensive and I am comfortable balancing a lot of tasks at once. Show less

  • Community Reach Center
    • United States
    • Mental Health Care
    • 100 - 200 Employee
    • Front Desk Coordinator
      • Apr 2020 - Sep 2021

      Duties: - Answering phones - Liaison between patients and their providers - Taking detailed telephone notes - Faxing, emailing, organizing medical records - Scheduling appointments/ Screening patients (COVID-19) - Creating daily medical charts - Organizing employee events - Taking payments and balancing daily financial reports - Patient satisfaction and customer service. Relations with Staff Members: I left BFP on a good note and was told that I would always have a position there if I wanted. I enjoyed working with all my coworkers and learned more about the medical field. Show less

  • Le Peep
    • United States
    • 1 - 100 Employee
    • Assistant Manager
      • Jul 2013 - Mar 2020

      Duties: - Managing - Answering phones - Taking orders - Customer Service - TIPS education - Hospitality - Assisting the General Manager with any necessary duties. Relations with Staff Members: I was asked to train, and manage by the General Manager Garry Edwards due to my hard work and good relations with my customers and co-workers. The owner often complimented me on my hard work, customer service, and efficiency. Duties: - Managing - Answering phones - Taking orders - Customer Service - TIPS education - Hospitality - Assisting the General Manager with any necessary duties. Relations with Staff Members: I was asked to train, and manage by the General Manager Garry Edwards due to my hard work and good relations with my customers and co-workers. The owner often complimented me on my hard work, customer service, and efficiency.

Education

  • Colorado State University
    Bachelor's degree, Communication Studies and Rhetoric
    2010 - 2014

Community

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