Director of HR and Operations

• Jul 2021 - Present

Human Resources Manager

• 2017 - Jul 2021

• Work with HR Director to oversee workload and assignments for HR staff to achieve firm goals and department objectives. • Provide employee relations advice and counsel to managers/supervisors regarding staff performance, personnel practices, policy and employment laws. • Document and attend meetings with staff regarding disciplinary matters. • Lead staff recruitment process in conjunction with hiring managers by assessing staffing needs, developing job descriptions, interviewing candidates, and creating offers of employment. • Manage new hire onboarding and conduct orientations. • Oversee staff performance management process, compensation recommendations, and goal setting. • Manage exit process for departing staff, including processing relevant paperwork and conducting exit interviews. • Communicate various Firm policies and initiatives to staff; respond to inquiries regarding policies, procedures and programs; advise management in appropriate resolution of employee relations issues. • Oversee data for staff through the Firm's HRIS system (PeopleSoft) including data changes, salary changes, disability, leave, terminations, etc. • Recommend new approaches and/or procedures to effect continual improvements in efficiency of department and services performed. • Keep abreast of HR legislation and trends to ensure best practices and compliance with local, state, and federal employment laws and regulations. • Serve as back-up to the HR Director as needed. Show less

Human Resources Manager

• 2014 - 2017

• Directed the human resources function from human resources planning firm-wide for the DC and NY offices to include performance planning and standards, orientation, evaluation discipline, salary administration and staff development. • Oversaw the hiring and staffing levels of all non-legal temporary and regular employees firm-wide. • Established and maintained orientation programs for all new attorneys and support staff. Monitored new support staff employee's progress and conduct 90-day reviews of support staff. Conducted career and educational counseling with staff members. • Identified administrative coverage during secretarial absences/tardiness, resolve support staff work flow issues. • Maintained communication between attorneys and staff. Oversee employee relations and resolution of employee grievances. • Ensured compliance with federal, state and local employment laws and regulations. Developed personnel policies for consideration and inclusion in the Office Policy and Procedure Manual. • Administered annual wage and salary reviews firm-wide of support staff, administer annual holiday, longevity and referral bonus programs. Monitored support staff salaries to ensure comparable with job market salaries. • Managed all benefits administration aspects of firm-wide benefits to include plan renewals, annual open enrollment program for health, life, disability, and dental insurance plans and Flexible Benefits Program. Administered COBRA to terminated employees within Federal guidelines. Served as Payroll & Benefits Coordinator from 5/2014 to 4/2016: • Independently managed all aspects of the HRIS and payroll system by processing all personnel and semi-monthly benefit payroll changes for 130 employees. Manage time and attendance system including leave accruals, approve time-off requests, leave payouts, and leave adjustments. • Lead ADP system upgrade to include data quality, feature additions and training non-legal staff on new time and attendance system. Show less

Human Resources Coordinator

• 2011 - 2014

• Managed the HRIS database on all firm-wide employee changes (over 750 employees across five offices), including new hires, promotions, terminations, salary, titles, address, status, etc. • Supervised the HRIS Data Analyst and HR Assistant on all quality control in HRIS database and administrative tasks. • Collaborated with Payroll and Benefits by adhering to (3) different pay cycles to ensure HR and benefit updates are processed timely and accurately. • Created, analyzed, and interpreted standard and customized HRIS/ADP reports for various managers and partners using Access and Excel. Submitted federal compliance reports and salary surveys. • Served as the Administrator for multiple systems, including HRIS, on-line time and attendance (Kronos), Seamless Web and ViDesktop Performance Management system by troubleshooting user issues, responding to inquiries and conducting training. • Served as the Administrator for staff and associate leave balances firm-wide, including annual leave posting, system updates (accrual changes, applying administrative leave and various pay codes, leave of absence adjustments), leave pay-out calculations, review and approve timecards, and respond to report requests. • Managed recruitment needs for DC Office direct hire, temporary staff and paralegal openings and conducted new hire orientation. • Partnered with HR Manager and Chief Human Resources Officer on HRIS conversion, process efficiencies, audits, and policy change projects. Show less

Human Resources Generalist

• 2010 - 2011

• Managed several HR functions (in a 2-person department) to include processing all HR related changes for bi-weekly payroll (200 employees), administration of 401k/retirement plans and benefits. Facilitated COBRA and retiree benefits, audited monthly benefit invoices for payment, personnel file management, employee relations and screening/interviewing, and coordinated facilities needs. • Identified administrative coverage during secretarial absences/tardiness and resolved support staff work flow issues and organized training and development sessions for support staff. • Conducted new hire and benefits orientation. • Developed and maintained successful working relationships with company management team in order to influence and provide effective HR processes, advice and support. • Ensured understanding and consistent application of company policies, and practices through one-on-one communication and policy interpretation with staff and engineers. • Effectively communicated with benefit vendors and brokers regarding benefit inquiries, billing issues, utilization reviews, plan design changes, benefit roll-outs and coordination of benefit fairs and wellness activities. • Prepared ad-hoc reports from employee data in HRIS in response to requests from management and engineers, prepared employer compliance reports (i.e. OSHA, EEO-1 survey and Vets100) and completed salary and benefits surveys. Show less

Recruiter/Human Resources Generalist

• 2009 - 2010

A long-term federal government contract position working with Lockheed Martin and Computer Science Corporation (CSC) supporting the U.S. 2010 Census project at the Baltimore Data Capture Center (BDCC). Within a 4-month period, hired over 2,500 Service Contract Act temporary workers for skilled and unskilled positions. • Collaborated with HR and senior management to create, implement, administer and evaluate recruitment selection procedures, applicant process flow, suitability assessment (background investigation) procedures, recruitment strategies, and design of the ADP Virtual Edge Applicant Tracking System (ATS). • One of eight recruiters to staff a high-volume production facility with over 2,500 temporary full-time and part-time temporary workers for entry-level and management positions which entailed conducting oral presentations to diverse job seekers of audience sizes up to 100. • Assisted job seekers by reviewing e-QIP suitability assessment paperwork (i.e. fingerprinting, SF-85 form, Sworn Status Form, etc.) for accuracy to prevent delay in clearance process. • Conducted phone-screenings and interviews. Utilized Vangent database to initiate, coordinate and monitor Census Bureau electronic suitability assessment (ESA) security clearance process for candidates and new hires, extending job offers, on-boarding and conducting new hire orientation several times a week to groups up to 70 in size. Participated in “right-sizing”. • Collaborated with Community Liaison Manager to compose and disseminate a monthly newsletter to over 200 organizations regarding the BDCC’s hiring efforts. • Liaison between subcontractors and site manager for all IT recruiting efforts. Effectively communicated with hiring managers and senior recruiters on-site and nationwide to discuss staffing updates and concerns. Managed time and attendance records for a staff of 30. Conducted audits of subcontractor timecards and invoicing system to ensure policy compliance. Show less

Human Resources Coordinator

• 2005 - 2009

• Managed recruitment process for entry-level to management direct-hire and temporary support staff vacancies that included collaborating with hiring managers to gather job requirements, composing and posting job advertisements, initiating recruitment process with staffing vendors and utilizing ATS. Conducted first level interviews, resolved discrepancies on background check investigation results with firm counsel, making hiring recommendations, extending and negotiating candidate employment offers. • Directed day-to-day HR administrative functions that included processing all employee and payroll changes in HRIS, generated departure and intake notices, conducted exit interviews and followed up with HR management on areas of concern. Provided supervision and direction to HR interns. Maintained and projected annual HR department budget, managed HR intranet site, developed “self apply” viRecruit database for support staff vacancies. Liaison between HR and Finance on invoice issues. Planned quarterly staff recognition events, retirement and holiday parties. • Administered monthly WMATA and Wage Works transportation benefit orders for the DC and NY offices and communicated with Payroll to identify and reconcile transportation benefit payroll deduction issues. Show less

Client Services Coordinator/Human Resources Assistant

• 2000 - 2005

• Supported HR Manager in establishing HR department by implementing processes and procedures for medical benefits and 401(k) employee enrollment. Responded to unemployment claims, employment verifications and benefits inquiries. • Operated a newly established (2-person) branch office with Branch Manager in Montgomery County, MD by filling short-term/long-term and direct-hire vacancies for federal government, non-profit and commercial clients by conducting interviews, administering skills tests, conducting background investigations (SF- 87), checking references and attending job fairs. Utilized on-line recruiting tools. • Teamed with Operations and Accounting departments to resolve and document client billing, job assignments, benefits, payroll and contractual issues which resulted in successfully strengthening client and employee satisfaction ratings. • Conducted “cold-calls” to prospective clients in the federal government and researched Request for Proposals (RFP’s) for new business opportunities. Show less