Renee Millinger
Client Services Supervisor at Fulgent Genetics- Claim this Profile
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Bio
Credentials
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Mental Health First Aid
National Council for Mental WellbeingOct, 2021- Nov, 2024
Experience
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Fulgent Genetics
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United States
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Biotechnology Research
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200 - 300 Employee
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Client Services Supervisor
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Apr 2022 - Present
- Oversee daily operations, support a team of 10+ staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience for clients and patients. - Identifies resolutions to customer-escalated issues, resulting in improved outcomes and increased customer satisfaction. - Provide prompt, courteous, and professional customer service to all internal and external clients via phone, email, and live chat
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Accessioning Lead/Client Services Representative
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Nov 2020 - Apr 2022
- Provided daily phone, email, and live chat support to our clients, physicians, genetic counselors, medical staff, and patients regarding product/service inquiries, test results, service concerns, and/or issues. - Maintained quality control through communication and problem-solving with our lab personnel, sales team, billing/insurance team, clients, and patients to ensure test order accuracy and prompt service delivery. - Created and improved official standard operating procedures for… Show more - Provided daily phone, email, and live chat support to our clients, physicians, genetic counselors, medical staff, and patients regarding product/service inquiries, test results, service concerns, and/or issues. - Maintained quality control through communication and problem-solving with our lab personnel, sales team, billing/insurance team, clients, and patients to ensure test order accuracy and prompt service delivery. - Created and improved official standard operating procedures for Client Services to ensure quality and proper result reporting. - Assisted with training new accessioning and client services specialists.
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Accessioning Technician - Lead
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Sep 2020 - Nov 2020
- Led, supervised, and trained a team of accessioning technicians, ensuring that samples were processed accurately and that staff members were fully trained and able to perform their roles to the highest standards. - Reviewed, transcribed, and entered patient demographics and specimen data into the Fulgent Laboratory Information System. - Coordinated logistics for sample deliveries and pick-ups.
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Accessioning and Client Support Specialist
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Apr 2020 - Sep 2020
- Maintained proper labeling, documentation, and data entry of samples received into the laboratory information system. - Identified problems with sample/specimen received; such as specimen types, patient information, missing ordering physician information, or date of collection. Follows SOPs and contacts appropriate parties to correct discrepancies. - Documented and maintained accurate records of communication with customers: physician’s offices, medical facilities, medical staff, and… Show more - Maintained proper labeling, documentation, and data entry of samples received into the laboratory information system. - Identified problems with sample/specimen received; such as specimen types, patient information, missing ordering physician information, or date of collection. Follows SOPs and contacts appropriate parties to correct discrepancies. - Documented and maintained accurate records of communication with customers: physician’s offices, medical facilities, medical staff, and patients. - Maintained strict confidentiality and adhere to all PHI and HIPAA guidelines/regulations.-
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Cal Poly San Luis Obispo University Police
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San Luis Obispo, California, United States
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Student Assistant
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Mar 2018 - Sep 2019
Resolved telephone calls and emails, by reconciling questions, concerns, and complaints. Managed monetary transactions and maintained cash boxes. Performed clerical duties, such as data entry, filing, photocopying, and managing calendars and schedules. Administered LiveScan fingerprinting and processing of confidential personal information. Worked here from March 2018 to June 2018 and September 2018 to September 2019 (1 yr 4 mos). Resolved telephone calls and emails, by reconciling questions, concerns, and complaints. Managed monetary transactions and maintained cash boxes. Performed clerical duties, such as data entry, filing, photocopying, and managing calendars and schedules. Administered LiveScan fingerprinting and processing of confidential personal information. Worked here from March 2018 to June 2018 and September 2018 to September 2019 (1 yr 4 mos).
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Villablanca Lab at California Polytechnic State University
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Oceano, California, United States
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Research Assistant
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Dec 2018 - Dec 2018
Assisted state park staff with data collection of tag numbers, species identification, gender, weight, and size. Helped quantify the connectivity between chaparral islands in Oceano Dunes via Rodentia trapping with capture-mark-recapture methods. Assisted state park staff with data collection of tag numbers, species identification, gender, weight, and size. Helped quantify the connectivity between chaparral islands in Oceano Dunes via Rodentia trapping with capture-mark-recapture methods.
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Southern California Edison (SCE)
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United States
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Utilities
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700 & Above Employee
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Administrative Support Assistant
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Jun 2016 - Sep 2018
Operated computer software, online applications, office equipment, and filing systems. Reviewed, organized, and validated the accuracy of personal metrics, data input, CAD files, and other media files. Handled and processed confidential information. Maintained interpersonal communication within an office environment. Worked here from June to September in 2016 to 2018 (9 mos). Operated computer software, online applications, office equipment, and filing systems. Reviewed, organized, and validated the accuracy of personal metrics, data input, CAD files, and other media files. Handled and processed confidential information. Maintained interpersonal communication within an office environment. Worked here from June to September in 2016 to 2018 (9 mos).
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Education
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2015 - 2019
California Polytechnic State University-San Luis Obispo
Bachelor of Science - BS, Biology/Biological Sciences, General -
2019 - 2019
Western Washington University
Habitat Conservation -
2011 - 2015
Arcadia High School
High School Diploma
Community
