Hostess

• Mar 2022 - Present

beer and wine bartender/food server

• Apr 2019 - Present

serve beer and wine or appetizers for functions or events, engage in conversations, set up and break down stations. serve beer and wine or appetizers for functions or events, engage in conversations, set up and break down stations.

Senior Case Manager

• Jul 2017 - Present

JOHN HANCOCK INSURANCE SERVICES –Boston, MA• Point of contact for case management for the high volume, Life - New Business. Receive incoming field calls and e-mails and answer questions on case statuses, requirement arrival/retrieval and route calls both internally and externally. Make outbound follow up calls for requirements, forms and correspond with the field, problem-solve application and compliance issues. Manage portfolio of 80-90 cases.• Expertise in operational processes for life insurance products. Demonstrated a high level of commitment to customer responsiveness. Team player with proactive approach to removing obstacles that interfere with productivity which resulted in 25% fewer customer complaints to management. • Successfully adapted to new teams within the department, including several Brokerage firms/agents.

Term Conversion Case Manager

• Oct 2004 - Jul 2017

Term Conversion Case ManagerJOHN HANCOCK INSURANCE SERVICES –Boston, MA• Case manager with respect to processing Term Conversion policies for all channels of business; worked with both internal and external clients to convert existing Term policies to permanent policies by educating clients regarding conversion privileges.• Processed policies without the assistance of underwriting and ability to work well independently. Created terminations and/or reductions templates for term policies. • Process 40+ term conversions a month while maintaining 100% quality.

Licensing Liaison

• Oct 2004 - Jul 2005

Hostess

• Aug 2019 - Jun 2021

Checkin in patrons with and without reservations, check in coats, indulging guests to feel welcomed and ensuring a pleasant experience. Take people to the table, offering menus, conversations and responding to inquiries, and making sure tables are clean. Checkin in patrons with and without reservations, check in coats, indulging guests to feel welcomed and ensuring a pleasant experience. Take people to the table, offering menus, conversations and responding to inquiries, and making sure tables are clean.

Hostess

• Jul 2006 - May 2018

• Supported the General/Supervisory Managers with respect to challenges, complaints and operational issues.• Used problem solving skills and tact to effectively interact with often unruly guests and employees. Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons. • Trained new hosts/hostesses. Greeted and escorted guests to appropriate tables, provided menus and helped guest feel welcome. Inspected servicing station for neatness and cleanliness; prepared beverages and expedited food orders; totaled receipts at end of shifts; and handled cash payments.