Experience

Carmudi Indonesia

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Business Development Officer

  • May 2019 - Present

  Leading the team of Classified Sales, Content Collection, Business Development and also Carsentro Operations ( a multi Dealership used car center, known as Bursa) Leading the team of Classified Sales, Content Collection, Business Development and also Carsentro Operations ( a multi Dealership used car center, known as Bursa)



Thamrin Citra Abadi

• General Manager

  • Feb 2018 - Apr 2019

  Managing the operations of Mercedes Benz Authorized Dealership in Palembang (PT. Thamrin Citra Abadi, a subsidiary of Thamrin Group). Managing the operations of Mercedes Benz Authorized Dealership in Palembang (PT. Thamrin Citra Abadi, a subsidiary of Thamrin Group).



Thamrin Group

• Indonesia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• General Manager

  • Nov 2016 - Apr 2019

  Managing the After Sales Operations (Service and Spare Part) for Thamrin Group Palembang, the authorized Dealership for multi brands (Suzuki, Ford, Hino, Honda and Mercedes Benz). Managing the After Sales Operations (Service and Spare Part) for Thamrin Group Palembang, the authorized Dealership for multi brands (Suzuki, Ford, Hino, Honda and Mercedes Benz).



PT. Ford Motor Indonesia

• Indonesia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• General Manager - Customer Service

  • Nov 2013 - May 2015

• Service Engineering Operation Manager

  • Aug 2010 - Nov 2013

  Managing and coordinating service operation in Ford Motor Indonesia, including warranty operations, field service engineer, technical publications, technical hotline and technical training operations.



PT Ford Motor Indonesia

• Indonesia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Zone Manager

  • Jun 2007 - Aug 2010

  Representative of Ford Motor Indonesia in dealing with Ford Authorized Dealerships. Main responsibility is to achieve Company objectives, in terms of revenue and profits, by keeping the dealership focused on achieving business growth through sucessfully marketing initiatives, customer handling, owner loyalty and operational efficiency. Representative of Ford Motor Indonesia in dealing with Ford Authorized Dealerships. Main responsibility is to achieve Company objectives, in terms of revenue and profits, by keeping the dealership focused on achieving business growth through sucessfully marketing initiatives, customer handling, owner loyalty and operational efficiency.

• ESB and Service Marketing Specialist

  • Mar 2005 - Jun 2007

  Maintain customer loyalty, increase service and parts revenue through Extended Service Business products (Extended Warranty, Service Contract and Roadside Assistance) To deliver an effective marketing mix strategy within available budget to support any aftersales products/program execution to the market, including pricing strategy, distribution, promotion and communication strategy. Maintain customer loyalty, increase service and parts revenue through Extended Service Business products (Extended Warranty, Service Contract and Roadside Assistance) To deliver an effective marketing mix strategy within available budget to support any aftersales products/program execution to the market, including pricing strategy, distribution, promotion and communication strategy.