René Álvarez

Director de Operaciones CX at RealityCX
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City, Mexico, MX

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Bio

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Credentials

  • Diseñando Experiencias de Servicio Wow
    Tecnológico de Monterrey
    Jul, 2022
    - Nov, 2024
  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    Aug, 2020
    - Nov, 2024

Experience

  • RealityCX
    • Mexico
    • Internet Publishing
    • 1 - 100 Employee
    • Director de Operaciones CX
      • Mar 2022 - Present

      Ayudo a las compañías a automatizar y eficientar sus procesos, enfocado en la innovación con inteligencia artificial generativa, Agile Frameworks. CX expert. Ayudo a las compañías a automatizar y eficientar sus procesos, enfocado en la innovación con inteligencia artificial generativa, Agile Frameworks. CX expert.

  • Profesional independiente
    • Customer Experience Expert | SCRUM Master | Project Manager.
      • Apr 2019 - Present

      Customer Experience Expert | SCRUM Master | Project Manager. I´m an expert in customer experience, solutions, Agile workframes & Project Management Strategy. With over 8 years of experience, always focused on generating practical solutions with a business-oriented approach. Customer Experience Expert | SCRUM Master | Project Manager. I´m an expert in customer experience, solutions, Agile workframes & Project Management Strategy. With over 8 years of experience, always focused on generating practical solutions with a business-oriented approach.

Education

  • UAM Universidad Autónoma Metropolitana
    Diseñador Industrial
    2000 - 2004
  • scrum.org
    Scrum Master
    2019 -

Community

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