Experience

Atkins Park Tavern

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Server Team Lead

  • Aug 2020 - Present

  Greeted and welcomed customers and seated patrons Successfully obtained a state liquor license to legally serve alcoholic beverages Implemented customer surveys to provide feedback on service quality Built and maintained customer relationships Responsible for taking orders and communicating with kitchen and other staff Successfully solved customer conflict and problems when mistakes were made with orders and payments Processing payments and handling cash and credit transactions Demonstrated creativity by developing brand new menus for the restaurant Show less



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Experience Specialist

  • Jan 2022 - Apr 2023

  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Show less



Streamline Academy

• Virtual teaching assistant

  • Jan 2020 - Aug 2020

  Planned and taught grade appropriate lessons. Collaborated with other grade-level teachers to develop engaging lesson plans based on Common Core curriculum Led parent-teacher conferences and introduced discussing self-reflections from students Created a weekly newsletter for families Developed a classroom rewards program that reduced late work by 40% Updated grades and generated report cards using Digital Teacher Assistant software Planned and taught grade appropriate lessons. Collaborated with other grade-level teachers to develop engaging lesson plans based on Common Core curriculum Led parent-teacher conferences and introduced discussing self-reflections from students Created a weekly newsletter for families Developed a classroom rewards program that reduced late work by 40% Updated grades and generated report cards using Digital Teacher Assistant software