Experience

FRIDAY Assurance

• France
• Insurance
• 1 - 100 Employee

• Program Manager

  • Jul 2022 - Present

  Country Program Manager - dedicated to French Market - Alignment between Product Teams and French market strategy, objectives and priorities; - Communication between Country Stakeholders and Engineering teams; - Technical organization of strategic partnerships; - Organization of kick-offs, workshops, follow-up and monitoring for cross-teams projects; - Transition of ideas coming from Stakeholders into initiatives ready to be refined by Engineering teams (Problem and goal analysis and definition, ROI estimation, etc); - Nurture of Agile culture within Stakeholders' group; - Facilitation of Country OKR inception and formalization following company standards. Key achievements: - Kickoff and coordination for improvements and extensions of our French MRH insurance product (ie: school insurance extension); - Coordination role in successful partnerships launch with biggest PCWs in France; - Definition and synchronization of product priorities to improve country's profitability; - Optimization of sales/service operations through a new phone dialer solution tool (Project Management Role, from RFP to release). Show less



FRIDAY Insurance

• Germany
• Insurance
• 100 - 200 Employee

• Product Owner

  • Dec 2020 - Jul 2022

  Product Owner - Guidewire/PolicyCenter - Relation with various Stakeholders on all levels (Strategy, Operations, Insurance Product, Actuary, etc); - Creation, ownership, maintenance of Product Backlog; - Collaboration with an international team of Engineers, Scrum Master/Agile coaches and Product managers; - Roadmap alignment with company strategy through OKR framework. Key achievements: - Launch, monitoring and extension of a new MRH Insurance product on the French market through Ownership of PolicyCenter, part of Guidewire ecosystem, in 2021; - Successful technical integration of various French PCW (LesFurets,MeilleurTaux, etc); Show less



Webinterpret

• Poland
• Software Development
• 100 - 200 Employee

• Product Owner

  • 2017 - 2020

  Cross-border trading solution: International localization, publishing, maintenance, synchronization and optimization of e-sellers' portfolio on (mainly) eBay and Amazon- Define and execute Roadmap according to strategic company, customers or market needs;- Propose and tailor/scope features to meet strategic vision;- Defining Quarterly objectives and metrics (OKRs, KPIs);- Create, own and maintain Product Backlog;- Deciding on Sprint goals and tracking of progress;- Adjust and negotiate backlog and Roadmap proactively and reactively according to events/context change;- Redact/update Product documentation;- Communication and reporting to stakeholders, engineering teams (up to 8 people), Training, Sales and Support department, etcKey achievements:- Successful launch of a program powering a new cross-border trading partnership with eBay (US > Worldwide);- 200% Growth of product portfolio across 3 years. Show less

• QA Test Analyst

  • 2015 - 2017

  - Analyse and report on current product's issues and flaws;- Design and implementation of feature testing using certified testing techniques (ISTQB);- Investigate, communication and assist engineering team on highest customers’ technical difficulties;- Elaborate and develop technical tools to automate/accelerate L2/L3 customer support.

• Technicien support senior

  • 2007 - 2015

  - Train new support agents (L1/L2);- Help definition and measuring of customer support SLAs;- Initial setup and maintenance of customer support tools (Zendesk);- Create knowledge sharing documentation, support procedures, organization of workshops;- Analyse (impact and risk) and reporting on product’s defects.