Director - Results Management Organization

• Apr 2023 - Present

Head of Delivery

• Feb 2022 - Jul 2023

Drive successful delivery of company services with outstanding results, aiming at customer long term relationship and satisfaction, industry segment leadership, business fast growth and talents development.Lead and develop a group of talented people, focusing on continuous knowledge improvement and quality.Responsible for management, strategy, operations, governance, processes, QA, innovation and profitability of delivery area.

Senior Engagement Manager

• Sep 2021 - May 2022

Delivery management;Contracts and projects profitability;Engagement managers lead and coaching;PMO management;Identify new business opportunities and support deal closing process;Internal business process area management;QA team management.

Engagement Manager

• Mar 2021 - Sep 2021

Engage people and manage servicenow platform strategic account projects aiming at succesfull implementation with outstanding results, customer strong relationship and satisfaction.identify new business opportunities and support deal closing process.Guarantee profitability of projects through the optimiization of team work.

Senior Project Manager

• Aug 2019 - Mar 2021

- Business Plans for startups/new business areas. New products/projects business cases; - Strategic Plan / Governance (COBIT, SWOT, BSC, ITIL, PMI/SCRUM, CMMI/RUP, ISO 27.000, PMO, etc.); - Identify synergies, process redefinition needs, systems integration, infrastructure sizing, among others, aiming at fitting the team and resources to support the business. - Business Plans for startups/new business areas. New products/projects business cases; - Strategic Plan / Governance (COBIT, SWOT, BSC, ITIL, PMI/SCRUM, CMMI/RUP, ISO 27.000, PMO, etc.); - Identify synergies, process redefinition needs, systems integration, infrastructure sizing, among others, aiming at fitting the team and resources to support the business.

Senior IT Project Manager

• Jan 2017 - Jul 2019

- Manage ERP integration and customization projects (QAD, EDI tools, Legacy Systems), based on PMI/SCRUM practices, adhering to SOX and with multifunctional teams; - Service supplier management (RFIs, RFPs, negotiation, SLAs, contracts). - Manage ERP integration and customization projects (QAD, EDI tools, Legacy Systems), based on PMI/SCRUM practices, adhering to SOX and with multifunctional teams; - Service supplier management (RFIs, RFPs, negotiation, SLAs, contracts).

Partner - IT and Operations Head

• Mar 2015 - Aug 2016

- Strategic planning, supply chain management and IT Management; - New business development, customer relationship and partnerships with suppliers; - Management, coaching and development of multifunctional team; - Strategic planning, supply chain management and IT Management; - New business development, customer relationship and partnerships with suppliers; - Management, coaching and development of multifunctional team;

Partner - Consulting Services Head

• Jul 2011 - Feb 2015

- Consulting area management (P&L responsibility); - Negotiation, planning and management of services portfolio: management consulting, outsourcing, IT due diligencies, strategic planning, organizational restructuring, information security, governance (COBIT, ITIL, PMI, CMMI, ISO, BSC, AGILE/SCRUM), infrastructure (Windows, Unix, Linux), systems (Web Portals, Totvs, QAD, SAP, JDEdwards ERPs, Siebel and Sugar CRMs) and PMO; - Consulting area management (P&L responsibility); - Negotiation, planning and management of services portfolio: management consulting, outsourcing, IT due diligencies, strategic planning, organizational restructuring, information security, governance (COBIT, ITIL, PMI, CMMI, ISO, BSC, AGILE/SCRUM), infrastructure (Windows, Unix, Linux), systems (Web Portals, Totvs, QAD, SAP, JDEdwards ERPs, Siebel and Sugar CRMs) and PMO;

Head of IT

• Jan 2010 - Jun 2011

- Strategic planning and management of investments budget (CAPEX) around US$ 3 million, with business cases development (NVP, IRR and Payback); - IT management (CRM, ERP, BI, datacenter, telecom, governance and information security); - Supplier management based on RFIs/RFPs and contracts with SLAs; - Strategic planning and management of investments budget (CAPEX) around US$ 3 million, with business cases development (NVP, IRR and Payback); - IT management (CRM, ERP, BI, datacenter, telecom, governance and information security); - Supplier management based on RFIs/RFPs and contracts with SLAs;

Independent Consultant

• Dec 2008 - Dec 2009

- Strategic, technological, operational and financial management (P&L); - Leadership in synergies capture and post-merger integration projects, financial, operational and technological processes reviews, IT and business processes due diligences, IT strategic planning, corporate PMO, companies re-dimensioning; - New business development, customer relationship and partnerships in Brazil and abroad. - Strategic, technological, operational and financial management (P&L); - Leadership in synergies capture and post-merger integration projects, financial, operational and technological processes reviews, IT and business processes due diligences, IT strategic planning, corporate PMO, companies re-dimensioning; - New business development, customer relationship and partnerships in Brazil and abroad.

Corporate PMO Manager

• Oct 2007 - Nov 2008

- Leadership in M&A integration projects resulting from acquisitions of other companies by Medial Group (IT, HR, Finance, Accounting, Medical Claim Management, Supply Chain, Sales, Medical Centers, Diagnostics, Dental Insurance, Products, Legal and Hospitals); - Financial management over the return on investment of integration projects from mergers and acquisitions and strategic projects of Medial Group, included in the annual budget; - Management of the corporate PMO for business and IT portfolios, defined in the company BSC; - Project Management governance (PMI, Lean, Agile, RUP, COBIT and SOX), coaching and culture dissemination; Show less

IT Manager - Corporate Segment

• Apr 2007 - Oct 2007

- IT strategic planning and financial management, with annual budget around US$ 7 million in CAPEX (budget / forecast / ROI), business cases development (NPV, IRR and Payback); - Service supplier management. Execution of procurement processes based on RFIs and RFPs. Negotiation and management of contracts by SLAs (external customers) and OLAs (internal customers). - Management of core legacy systems (CRM, billing, ordering, provisioning, monitoring), software packages (ERP-SAP, Vantive, Remedy) with Intel/Unix/Mainframe platforms, based on standards established by PMI, CMMI processes, RUP, ITIL and COBIT, demanding services areas, with multifunctional teams and third-party companies; - Management, coaching and development of a high performance internal team; - Sales and post-sales support for strategic definitions and customers negotiations. Show less

IT Project Manager

• Feb 2006 - Mar 2007

- Leadership in IT evaluations during merges, acquisitions, spin-offs and divestiture processes, in Latin America industrial sites and transition services agreement (TSA) elaboration, reporting direct to Delphi USA; - Projects financial management, business cases development (NPV, IRR and Payback) and post implementation ROI; - Management of financial and fiscal systems (ERP-QAD, EDI, ADP Payroll) with Intel/Unix/Mainframe platforms, in 11 industrial plants in Latin America, based on standards established by PMI, CMMI processes, RUP, ITIL, COBIT, Six Sigma, Kaizen, adhering to SOX, with multifunctional teams; - Service supplier management. Execution of procurement processes based on RFIs and RFPs. Negotiation and management of contracts by SLAs (external customers) and OLAs (internal customers); Show less

Systems Manager

• Jun 2001 - Jan 2006

- IT strategic planning and financial management, with annual budget around US$ 3 million in CAPEX (budget / forecast / ROI), business cases development (NPV, IRR and Payback); - Projects portfolio prioritization and control, defined in the company BSC; - IT governance (PMI, CMMI, RUP, ITIL, COBIT and SOX) and strong focus on security of credit information; - Management of systems (fraud prevention, credit risk, billing, CRM, Totvs ERP) developed with Java, Cobol, C++, VB/.NET, Oracle, SQL, DB2, with CICs, VSE, Risc, Intel, Unix, Linux platforms and internet, renpac, URA-fax, host/host distribution channels; - Management, coaching and development of a high performance internal team; - Service supplier management. Execution of procurement processes based on RFIs and RFPs. Negotiation and management of contracts by SLAs (external customers) and OLAs (internal customers); Show less