Experience

Network Edge

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Engineer

  • Nov 2019 - Present

  - Manage and coordinate all support requests into the NENZ Service Desk via the ticketing system Freshservice, and ensure regular updates and communication is provided to customers. This includes managing communications with customers during outages.-Provides remote technical support for Level 1 issues that comes into NENZ Service Desk with the use of Microsoft Quick Assist, Remote Desktop Connection if needed and Solarwinds (N-Able).-Monitoring network using PRTG, managing alarms and contact site for any immediate concerns.-Using Solarwinds(N-Able) to do monitoring, remote control and patches to some Window Servers.-Using ZOC7 to manage Cisco and Ubiquiti routers and switches for all supported companies of NENZ.-Use of Tenable IO to do network scanning security.-Managing 3CX application



JUST MARKETING NETWORK LTD. (Nantes & Bautista Consulting)

• Helpdesk Technician (Volunteer)

  • Aug 2018 - Nov 2019



SMITS, Inc. - IT Company of San Miguel Corporation

• Philippines
• IT Services and IT Consulting
• 200 - 300 Employee

• Active Directory System Administrator

  • Mar 2014 - Mar 2018



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Global Service Desk (Hillshire Brands and Douwe Egberts Master Blenders Account)

  • Sep 2012 - Mar 2014



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• IT Global Service Desk Analyst

  • Aug 2011 - Jul 2012



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• A5 ANZ CORE Technical Support Senior Specialist

  • May 2009 - Jun 2011



Dell services and computers

• United States
• Software Development
• 1 - 100 Employee

• A5 ANZ CORE Technical Support Senior Specialist

  • Nov 2008 - May 2009



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Level 1 Technical Support Specialist / Officer in Charge

  • Mar 2006 - Jan 2008



ClientLogic

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Level 1 Technical Support Representative (DELL Account)

  • Jul 2004 - Mar 2006