Experience

Nespresso UK

• United Kingdom
• Food and Beverage Services
• 300 - 400 Employee

• Retail Supervisor

  • Dec 2021 - Present

  Completing shop floor observations and providing feedback to the team in line with management support. Utilizing customer experience and everyday coaching across the team. Delivering a high standard of customer service. Facilitating team training sessions. Taking accountability for managing and resolving escalated complaints. Monitoring and leading on internal control processes. Leading on ad hoc audits. Completing shop floor observations and providing feedback to the team in line with management support. Utilizing customer experience and everyday coaching across the team. Delivering a high standard of customer service. Facilitating team training sessions. Taking accountability for managing and resolving escalated complaints. Monitoring and leading on internal control processes. Leading on ad hoc audits.



Au pair

• Londres, Inglaterra, Reino Unido

• Au Pair - London

  • Nov 2018 - Nov 2021

  -Experience with multicultural families including British, Indian and Swedish. Developed my relationship building and my communication skills in a new language and cultural setting. - Helped to promote the social and educational development of 6 children over a period of 3 years including children with special needs. - As a team worker I was able to successfully collaborate with the families to establish schedules and follow them, establish rules, implement a direction, solve problems and reflect on activities. Show less



Led's Tattoo

• Brazil
• 1 - 100 Employee

• Team Manager

  • Jul 2016 - Sep 2018

  - Established and implemented policies and procedures for staff. - Provided expertise in response to client needs, and supported and advised project teams as required. - Planned, directed, and evaluated the daily operations of the tattoo studio. - Responsible for 20 professionals across two stores, heavily involved in the establishment of these two teams including recruitment, training and continued guidance. - Address customer inquiries and complaints, and resolve problems; manage contracts for advertising and marketing strategies. Show less



Nestlé Nespresso SA

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Coffee specialist

  • Jan 2014 - May 2016

  - Provided clients with optimum experience in the store, from the first service (Welcoming Boutique) to identifying their needs. - Sold a high number of products reaching the monthly goal across all store products including coffee, machines and accessories. -Undertook extensive training offered by the company, leading to high levels of service. - Provided clients with optimum experience in the store, from the first service (Welcoming Boutique) to identifying their needs. - Sold a high number of products reaching the monthly goal across all store products including coffee, machines and accessories. -Undertook extensive training offered by the company, leading to high levels of service.



Ellus do Brasil ltda

• São Paulo

• Retail Salesperson

  • Apr 2010 - May 2014

  - Approached and interacted with potential customers in order to identify their needs and goals; provide products and recommendations and explain product features. - Built and strengthened relationships with customers, operated cash registers and processed payments. - Handled all customers requests, ensuring a consistently positive customer experience. - Sold women's and men's designer clothes and jewelry, met and exceeded all sales quotas and stayed up-to-date with current fashion trends. Show less