Experience

RIDE Indoor Cycling

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Area Manager

  • Dec 2022 - Present

• Assistant Studio Manager

  • May 2022 - Dec 2022



Hand & Stone Massage and Facial Spa

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Spa Manager

  • Aug 2021 - May 2022



MBX Steel

• Seguin, TX

• Chief Operations Officer

  • Jan 2020 - Jul 2021



RIDE Indoor Cycling

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Assistant Studio Manager

  • Oct 2018 - Jan 2020



Challenger School Foundation

• United States
• Education Administration Programs
• 300 - 400 Employee

• Elementary Educator

  • Feb 2018 - Oct 2018

  • Created and implemented comprehensive curriculum for upper elementary summer school program • Orchestrated class environment conducive to learning and growing, both academically and characteristically • Worked with parents, students, and school director to develop improvement strategies for underperformers • Created and implemented comprehensive curriculum for upper elementary summer school program • Orchestrated class environment conducive to learning and growing, both academically and characteristically • Worked with parents, students, and school director to develop improvement strategies for underperformers



SHANDI'S CHOICE

• Austin, Texas Area

• Chief Operating Officer

  • Sep 2017 - Jun 2018

  • Built new and streamlined existing policies and procedures for all elements of the business • Managed memberships, provided customer support and kept all data up to date across various platforms • Developed and supported B2B relationships • Created marketing campaigns, edited and wrote copy • Built new and streamlined existing policies and procedures for all elements of the business • Managed memberships, provided customer support and kept all data up to date across various platforms • Developed and supported B2B relationships • Created marketing campaigns, edited and wrote copy



Kumon

• Company Center Instructor

  • Mar 2014 - Aug 2017

  Responsible for the overall success of center performance and student development:+ Managed all aspects of center operations, from accounting to maintaining client files and more+ Maintained mastery of Kumon curriculum, from pre-literacy development through high school English analysis, and number sequence comprehension through pre-Calculus topics+ Utilized product knowledge and observational skills to create unique lesson plans and develop students' abilities through individualized, targeted instruction + Recruited and supervised employees, while developing new material for ongoing staff training+ Exceeded company expectations by refining materials and deepening hands-on learning opportunities to enhance the in-center training experience of more than 12 franchisee instructors and corporate staff members+ Communicated with current and new clientele regarding the Kumon program+ Designed and executed marketing strategies to increase student enrollment by over 187% over a three year period, while improving customer retention via in-house award ceremonies and student achievement goals Show less

• Assistant Manager

  • Mar 2013 - Feb 2014

  Empowered and supported direct manager by anticipating potential challenges and independently creating effective solutions:•Managed parent inquiries, performed student testing, and delivered personalized action plan for new parent orientations•Implemented policies and procedures to maximize customer service and ensure proper training and accountability among staff•Assisted with data entry and lesson planning for over 150 students from pre-K to 11th grade



MySkincare Boutique

• Austin, Texas Area

• Director of Operations

  • May 2012 - Aug 2013

  + Oversaw daily operations, including customer relations, staff scheduling, creating and implementing marketing campaigns, and meeting sales goals + Helped launch a skincare line by managing inventory, fulfilling orders, and broadening product awareness through personal interactions and other marketing + Oversaw daily operations, including customer relations, staff scheduling, creating and implementing marketing campaigns, and meeting sales goals + Helped launch a skincare line by managing inventory, fulfilling orders, and broadening product awareness through personal interactions and other marketing



Rainbow Station

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• School Age Program Director

  • Nov 2011 - May 2012

  •Maintained and updated policies and procedures, such as implementing daily staff meetings, streamlining the daily schedule, while supporting the core principles of the program •Worked on marketing initiatives, new client Inquiries, and design of a three-part summer camp for first through seventh grade students •Hired, trained and supported staff members, updating tasks and job descriptions to clarify roles and increase personal responsibility and initiative •Maintained and updated policies and procedures, such as implementing daily staff meetings, streamlining the daily schedule, while supporting the core principles of the program •Worked on marketing initiatives, new client Inquiries, and design of a three-part summer camp for first through seventh grade students •Hired, trained and supported staff members, updating tasks and job descriptions to clarify roles and increase personal responsibility and initiative



The Children's Courtyard

• United States
• Education Administration Programs
• 200 - 300 Employee

• School Age Teacher

  • Aug 2011 - Oct 2011

  •Created and implemented lesson plans involving science, art, literacy, math, and engineering, in a way that engaged and interested children from 7 to 12 years old •Worked as part of a team to ensure that children were completing homework, staying active, working on interpersonal skills, and more •Communicated with children and parents to ensure that educational and other goals were met •Created and implemented lesson plans involving science, art, literacy, math, and engineering, in a way that engaged and interested children from 7 to 12 years old •Worked as part of a team to ensure that children were completing homework, staying active, working on interpersonal skills, and more •Communicated with children and parents to ensure that educational and other goals were met



Better Homes and Gardens Real Estate Bradfield Properties - Georgetown

• United States
• Real Estate
• 1 - 100 Employee

• Listing Coordinator

  • Mar 2010 - Jul 2011

  •Performed marketing and listing duties, including procuring paperwork, creating and maintaining advertising campaigns, and data entry into the Multiple Listing Service •Maintained a high level of customer service for over 20 real estate agents and their clients primarily via telephone and email communication •Answered multiple-line office phone and executed office management responsibilities, including printer maintenance, managing a courier, providing graphic design support, and other data entry tasks •Created procedural manual to establish consistency and introduce element of accountability Show less



Kumon North America, Inc.

• United States
• Education Administration Programs
• 700 & Above Employee

• Assistant Director

  • Nov 2003 - Oct 2009

  •Helped build and maintain the success of the largest Kumon after-school learning center in Austin, with 532 subject students as of October 2009 •Lesson-planned Kumon Reading materials for over 200 students from Pre-K to 11th grade, ranging from pre-reading skills through high school literature comprehension and analysis •Hired, trained, and managed over ten employees in the Reading Program and the Junior Kumon Program •Maintained close relationships with clientele via telephone, email, and conversation in order to determine and meet their needs •Took personal initiative to develop more customized training for employees and more individualized lessons for students Show less