Renata Sosa

Technical Support Engineer at AlphaPoint
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Contact Information
us****@****om
(386) 825-5501
Location
Guatemala, GT
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • French Elementary proficiency

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Dina Noufal

Renata is one of the most delightful people I had the pleasure of working with her,I found Renat a highly skilled and dedicated professional, she is very organized . Her expertise in the field of tech support has helped our company immensely. She’s also a great team player! I highly recommend Renata to anyone looking for a professional tech support engineer

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Credentials

  • Aligning Goals and Priorities To Manage Time
    HCL Technologies
    May, 2020
    - Nov, 2024
  • Choosing and Using the Best Solution
    HCL Technologies
    May, 2020
    - Nov, 2024
  • Choosing the Right Interpersonal Communication Method to Make Your Point
    HCL Technologies
    May, 2020
    - Nov, 2024
  • CompTIA A+ 220-1001: Basic Cable Types
    HCL Technologies
    May, 2020
    - Nov, 2024
  • CompTIA A+ 220-1001: Common Devices
    HCL Technologies
    May, 2020
    - Nov, 2024
  • CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
    HCL Technologies
    May, 2020
    - Nov, 2024
  • CompTIA A+ 220-1001: Connectors
    HCL Technologies
    May, 2020
    - Nov, 2024
  • CompTIA A+ 220-1001: Installing Hardware & Display Components
    HCL Technologies
    May, 2020
    - Nov, 2024
  • Disaster Recovery Planning & Backups
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Introduction to Server Administration
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Introduction to Server Architecture
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Introduction to Server RAID
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Introduction to Server Security
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Introduction to Server Storage
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Network Device Hardening
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Network Storage, Virtualization, & WAN Technologies
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Networking & Disaster Recovery
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Ports, Protocols, & Cable Management
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Server Maintenance, Protection, & VMs
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Server Management & Maintenance
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Server Policy, Planning, & Safety
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Troubleshooting Methodology
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Troubleshooting Security & Network Problems
    HCL Technologies
    Mar, 2020
    - Nov, 2024
  • Troubleshooting Storage, Software, & Networks
    HCL Technologies
    Mar, 2020
    - Nov, 2024

Experience

  • AlphaPoint
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Technical Support Engineer
      • May 2023 - Present

      -Attend meetings to analyze, troubleshoot and diagnose system problems. -Document issues, errors and questions found within the client's platform. -Work an On-Call scheduled when needed. -Conduct training sessions for the client when new features are added within the platform. -Create training material and instructional guides on how to use and navigate the system. -Communication manager within our technical team. -Read and Analyze logs. -Attend meetings to analyze, troubleshoot and diagnose system problems. -Document issues, errors and questions found within the client's platform. -Work an On-Call scheduled when needed. -Conduct training sessions for the client when new features are added within the platform. -Create training material and instructional guides on how to use and navigate the system. -Communication manager within our technical team. -Read and Analyze logs.

  • PowerToFly
    • United States
    • Software Development
    • 100 - 200 Employee
    • Technical Support Engineer
      • Sep 2022 - May 2023

      -Make sure the Virtual Job Fairs, Summits and webinars where properly setup in the landing page. -Data studio reports for participating companies in Virtual Job Fairs. -Uploading json files to ensure the platform and layout was correct. -In charge of reviewing every incoming email and routing it to the right department. -Administrator for the #TechSupport channel for the company. -Update the internal knowledge base for new processes. -Creating YouTube streamings and Zoom Rooms for upcoming events. Show less

  • HCLTech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Specialist
      • Feb 2020 - Sep 2022

      -Technical support specialist for A4,A3 and professional color printers. -Manage TCP/IP, DHCP, DNS, SMTP, AD, LDAP other protocols. -Installing new versions of software on Xerox printers. -Mail server configuration. -Configuration of FTP / SMB servers. -Software issues. -Different printer configurations such as scan to SMB,Scan to email,LDAP,print driver specific requests and scanning issues. -Software Updates. -Creating tickets for L3. -Technical support specialist for A4,A3 and professional color printers. -Manage TCP/IP, DHCP, DNS, SMTP, AD, LDAP other protocols. -Installing new versions of software on Xerox printers. -Mail server configuration. -Configuration of FTP / SMB servers. -Software issues. -Different printer configurations such as scan to SMB,Scan to email,LDAP,print driver specific requests and scanning issues. -Software Updates. -Creating tickets for L3.

  • Xerox
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Escalation Specialist
      • Feb 2020 - Sep 2022

      -Technical support specialist for A4,A3 and professional color printers. -Manage TCP/IP, DHCP, DNS, SMTP, AD, LDAP other protocols. -Installing new versions of software on Xerox printers. -Mail server configuration. -Configuration of FTP / SMB servers. -Software issues. -Different printer configurations such as scan to SMB,Scan to email,LDAP,print driver specific requests and scanning issues. -Software Updates. -Creating tickets for L3. -Technical support specialist for A4,A3 and professional color printers. -Manage TCP/IP, DHCP, DNS, SMTP, AD, LDAP other protocols. -Installing new versions of software on Xerox printers. -Mail server configuration. -Configuration of FTP / SMB servers. -Software issues. -Different printer configurations such as scan to SMB,Scan to email,LDAP,print driver specific requests and scanning issues. -Software Updates. -Creating tickets for L3.

  • LogMeIn
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Engineer
      • May 2019 - Feb 2020

      Technical Support for networking and PBX service through VOIP. -JBC -SIP trunks -Jive Mobile,Desktop and web applications. -Network Topology -Troubleshooting for inbound and outbound calls. -Call Quality Issues. -One way audio issues. Technical Support for networking and PBX service through VOIP. -JBC -SIP trunks -Jive Mobile,Desktop and web applications. -Network Topology -Troubleshooting for inbound and outbound calls. -Call Quality Issues. -One way audio issues.

  • Knoah Solutions
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Medical Interpreter
      • Dec 2018 - Apr 2019

      Medical interpreter for limited English proficiency patients in the United States over the phone. Medical interpreter for limited English proficiency patients in the United States over the phone.

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Representative
      • Jul 2016 - Jul 2018

      Technical support for Google Suite applications. -Sheets,docs,slides,groups support. -Admin console support. -Billing clarifications. -Admin console specific configurations. Technical support for Google Suite applications. -Sheets,docs,slides,groups support. -Admin console support. -Billing clarifications. -Admin console specific configurations.

  • Embassy of India, Guatemala
    • Guatemala, Guatemala
    • English Spanish Translator
      • Jan 2014 - Dec 2014

      Englosh-Spanish interpreter for seller-buyer meetings by AGEXPORT. Englosh-Spanish interpreter for seller-buyer meetings by AGEXPORT.

Education

  • Universidad Galileo
    Licentiate degree, Energy, Environment, and Natural Resources Law
    2016 - 2019

Community

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