Experience

Palácio Tangará

• Brazil
• Hospitality
• 100 - 200 Employee

• Maintenance Administrative Assistant

  • Aug 2023 - Present

• Housekeeping Administrative Assistant

  • Sep 2022 - Aug 2023

  * Support of housekeeping operations* Point of contact for special requests from guests* Manage guests’ complaints* Staff coordination* Manage office supplies stock and place orders* Selecting suppliers and purchasing item related to housekeeping* Record and follow-up on “Lost and Found” items* Coordinate the preventive maintenance room and public area schedule with maintenance department* Ensure a safe and secure work environment



FASANO

• Brazil
• Hospitality
• 700 & Above Employee

• Desk Attendant

  • May 2022 - Aug 2022

  * Staff operations * Attend guests special requests * Ensure a safe and secure work environment * Manage guest bookings and reservations * Responsible for collecting and delivering all guest items punctually, ensure that guest name, room number and laundry pieces are listed * Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy on the same sheet. * Staff operations * Attend guests special requests * Ensure a safe and secure work environment * Manage guest bookings and reservations * Responsible for collecting and delivering all guest items punctually, ensure that guest name, room number and laundry pieces are listed * Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy on the same sheet.



Cyrela

• Brazil
• Construction
• 700 & Above Employee

• Real State Agent

  • Jul 2021 - Aug 2022



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Housekeeping Coordinator

  • Sep 2018 - Mar 2019

  * Coordination of Housekeeping Department focused on: * logistics * staff operations * customer service * supply chain of Housekeeping office, and hotel rooms * Create and update discrepancy reports according Housekeeping guidelines, and update related systems * Responsible to handle and resolve guests’ complaints, and attend special requests * Ensure a safe and secure work environment * Coordination of Housekeeping Department focused on: * logistics * staff operations * customer service * supply chain of Housekeeping office, and hotel rooms * Create and update discrepancy reports according Housekeeping guidelines, and update related systems * Responsible to handle and resolve guests’ complaints, and attend special requests * Ensure a safe and secure work environment



Palácio Tangará

• Brazil
• Hospitality
• 100 - 200 Employee

• Housekeeping Administrative Assistant

  • Mar 2017 - Jun 2018

  * Support of housekeeping operations * Point of contact for special requests from guests * Manage guests’ complaints * Staff coordination * Manage office supplies stock and place orders * Selecting suppliers and purchasing item related to housekeeping * Record and follow-up on “Lost and Found” items * Coordinate the preventive maintenance room and public area schedule with maintenance department * Ensure a safe and secure work environment * Support of housekeeping operations * Point of contact for special requests from guests * Manage guests’ complaints * Staff coordination * Manage office supplies stock and place orders * Selecting suppliers and purchasing item related to housekeeping * Record and follow-up on “Lost and Found” items * Coordinate the preventive maintenance room and public area schedule with maintenance department * Ensure a safe and secure work environment



Estancorp

• Brazil
• Hospitality
• 200 - 300 Employee

• Housekeeping Manager

  • Aug 2015 - Jul 2016

  * Prepare annual housekeeping budget * Prepare reports for management information * Recruit, and train new employees * Employees’ performance evaluation * Discharge employees when necessary, and take disciplinary actions when policies are not followed * Manage stock of guest supplies, cleaning supplies, linen and uniform * Develop and implement Housekeeping systems and procedures * Daily inspection of public areas, and daily briefings * Ensure company standards are met within the Housekeeping Department Show less



Pestana Hotel Group

• Hospitality
• 700 & Above Employee

• Housekeeping Manager

  • Apr 2014 - Apr 2015

  * Prepare annual budget and create reports for Hotel Manager * Recruit, and train new employees * Manage employees’ performance * Manage logistics and supply chain of Housekeeping goods * Inventory management * Develop and implement Housekeeping systems and procedures * Daily inspection and briefings of public areas * Ensure that rooms are made as per company standards * Prepare annual budget and create reports for Hotel Manager * Recruit, and train new employees * Manage employees’ performance * Manage logistics and supply chain of Housekeeping goods * Inventory management * Develop and implement Housekeeping systems and procedures * Daily inspection and briefings of public areas * Ensure that rooms are made as per company standards