Experience

Georgia Main Food Group Limited

• Canada
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2022 - Present

  Understand the customers’ needs, contributing to customer loyalty. Perform the best service, delivering a nice experience for customers. Understand the customers’ needs, contributing to customer loyalty. Perform the best service, delivering a nice experience for customers.



PUC Minas

• Brazil
• Higher Education
• 700 & Above Employee

• • Feb 2015 - Jul 2022

  • Produced and published 26 papers about marketing and business administration, this resulted in 136 citations around the world (https://scholar.google.com/citations?user=O32VUzQAAAAJ&hl=en).• Planned and conducted training in marketing and business administration.• Supervised 16 research projects about marketing and business administration, empowering new professionals, and some opened new businesses.• Developed materials to educate stakeholders, so that they could train more professionals.• Evaluated 39 undergraduate research projects and 3 master's research projects about marketing or business administration, which resulted in new knowledge in these areas. Show less

• • Feb 2015 - Jul 2022



PUC Minas

• Brazil
• Higher Education
• 700 & Above Employee

• University Lecturer and Researcher

  • Feb 2015 - Jul 2022



Fundação de Pesquisa e Desenvolvimento da Adm., Contabilidade e Economia – FUNDACE/USP

• São Paulo, Brazil

• University Lecturer

  • Apr 2021 - May 2021

  Planned and conducted classes in the following subjects: Organizational Change and Global Human Resources. Planned and conducted classes in the following subjects: Organizational Change and Global Human Resources.



Faculdade Pitagoras

• Education Administration Programs
• 700 & Above Employee

• University Lecturer

  • Feb 2016 - Jul 2016

  Planned and conducted classes in the following subjects: Behavioural Management and Theories of Administration. Planned and conducted classes in the following subjects: Behavioural Management and Theories of Administration.



TNT

• Contagem, Minas Gerais, Brazil

• International Transport Assistant

  • Apr 2012 - Nov 2012

  • Made international shipment budgets and customer contacts, converting prospects into customers. • Sent freight quote international freight promotions to customers, which resulted in the sale of the services provided by the company. • Coordinated and monitored shipments to Mercosur countries (Argentina, Brazil, Paraguay, Uruguay, and Venezuela), which allowed to correctly deliver the goods to the importers. • Made international shipment budgets and customer contacts, converting prospects into customers. • Sent freight quote international freight promotions to customers, which resulted in the sale of the services provided by the company. • Coordinated and monitored shipments to Mercosur countries (Argentina, Brazil, Paraguay, Uruguay, and Venezuela), which allowed to correctly deliver the goods to the importers.



INTERCOMEX LTDA

• Brazil
• Wholesale Import and Export
• 1 - 100 Employee

• Import and Export Assistant

  • 2010 - 2012

  • Conducted export, import and logistics administration processes, considering the research of legislation relevant to their development and operationalization. Analyzed and issued documents, such as invoices and cargo manifests, which allowed to correctly deliver the goods. • Conducted export, import and logistics administration processes, considering the research of legislation relevant to their development and operationalization. Analyzed and issued documents, such as invoices and cargo manifests, which allowed to correctly deliver the goods.