Experience

Kareo, a Tebra company

• United States
• Software Development
• 200 - 300 Employee

• Technical Services Specialist

  • Feb 2020 - Present



Experian

• Information Services
• 700 & Above Employee

• Backup supervisor / Senior Associate

  • Nov 2015 - Oct 2019

  Back up supervisor and senior consumer care specialist. Assisting consumers in an efficient and timely manner, treating consumers´ information with professionalism, ensuring its security and privacy. Customer quarterly business reviews to identify additional use cases & further embed license. Renewals reporting, including performance and tracking against account plans Back up supervisor and senior consumer care specialist. Assisting consumers in an efficient and timely manner, treating consumers´ information with professionalism, ensuring its security and privacy. Customer quarterly business reviews to identify additional use cases & further embed license. Renewals reporting, including performance and tracking against account plans



Teletech Communications Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Back Supervisor

  • Jul 2014 - Aug 2015

  Monitoring progress for my team. Developing skills and upgrade agents skills Provide metrics and monthly quarterly and annual reviews. Attendance Coaching sessions Monitoring progress for my team. Developing skills and upgrade agents skills Provide metrics and monthly quarterly and annual reviews. Attendance Coaching sessions



Aegis

• Rhormoser

• Social Activity Leader

  • Sep 2013 - May 2014

  Verification Analyst, Team Lead  Monitoring calls, giving feedback  Create reports  In charge of 30+ agents  Customer Services Specialist  Support to the managers Verification Analyst, Team Lead  Monitoring calls, giving feedback  Create reports  In charge of 30+ agents  Customer Services Specialist  Support to the managers



Berkland Industries

• Santa ana, Costa Rica

• Personal Assistant

  • May 2012 - Oct 2012

  PA (Personal Assistant) / Project Manager  Deputizing for the manager, making decisions and delegating work to others in the manager's absence.  Devising and maintaining office systems, including data management and filing.  Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.  screening telephone calls, enquiries and requests, and handling them when appropriate  Meeting and greeting visitors at all levels of seniority.  Organizing and maintaining diaries and making appointments.  Dealing with incoming email, faxes and post, often corresponding on behalf of their manager.  Producing documents, briefing papers, reports and presentations.  Liaising with clients, suppliers and other staff.  Carrying out specific projects and research. Show less



Limo CR

• Stn Belen

• Customer Service Rep/Floor Support/Supervisor/QA/Trainer/Accounting

  • Mar 2010 - Apr 2012

   Customer Service Rep  Sales  Tech Support  Floor Support for new agents  Supervisor for over 30 to 50 agents  Trainer  QA  Deal With owners  Provided accounting for the company  Payout for affiliates  Filing and record management  Sales  Listen calls in order to improve quality  Customer Service Rep  Sales  Tech Support  Floor Support for new agents  Supervisor for over 30 to 50 agents  Trainer  QA  Deal With owners  Provided accounting for the company  Payout for affiliates  Filing and record management  Sales  Listen calls in order to improve quality



Teletech Communications Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Support Agent

  • Nov 2006 - Jun 2008

  Customer Service Rep  Customer Service rep  Sales  Tech Support  Billing information provider Customer Service Rep  Customer Service rep  Sales  Tech Support  Billing information provider