Renata Folloni

COO at AVA
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Contact Information
us****@****om
(386) 825-5501
Location
BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Francês Elementary proficiency
  • Espanhol Professional working proficiency
  • Inglês Full professional proficiency
Skills

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5.0

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Victor Dubugras

If i could describe Renata in one word it probably would be: Crazy. She´s the one with the crazy ideas, crazy ideals and crazy methods to solve any problem that comes into her. She's a talented and commited advertising professional that definetly thinks outside of the box. She will solve marketing, design, animation and copywriting problems easier than most of professionals that i know. It was a huge pleasure to work with her.

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Experience

  • AVA
    • Egypt
    • Financial Services
    • COO
      • Jan 2023 - Present

    • Head of Customer Experience
      • Oct 2022 - Jan 2023

  • Aceleraí
    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Head of Customer Success
      • Feb 2022 - Oct 2022
  • Chiligum Creatives
    • Brazil
    • Advertising Services
    • HEAD OF CUSTOMER SUCCESS & CREATIVES SERVICES
      • May 2019 - Nov 2021

      • Managed over 30 active key account customers such as Magalu, Picpay, iFood, Porto Seguro, Itaú, Loft and Quinto Andar with CS team; • Exceeded team's revenue retention rates goal in 3%; • Kept track and reported product improvement opportunities/ demands for Productech team, coordinated customer onboarding with Sales Team and provided health score analysis and customer engagement reports to company's founders (CEO and COO); • Oversaw and implemented Intercom, Zendesk, Ploomes (CRM) and project management tools (Notion and Monday) for customer onboarding, customer support and customer management initiatives; •Managed a remote-first team of 6 direct reports; • Upsell and new acquisitions; • Reported to CPO. *Elected employee of the year in 2020 as the employee with the biggest personal growth. Show less

  • Chili Gum Videos
    • PROJECT MANAGER
      • Apr 2014 - Dec 2015

      • Creation and implementation of marketing strategies which collaborated for an angel-investment.• Shift in the company’s production strategy resulting in an increase of the brand’s aggregated value.• New marketing strategy implementation and renovation of the company’s visual identity.• Management of all production phases, including: briefing, script, storyboard, illustration, voice-over, animation and finalization.

    • MOTION DESIGNER
      • Jan 2013 - Jun 2014

      Art direction, illustration and animation of the videos produced by the company.

  • SEO Marketing Brasil
    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Account Analyst
      • Apr 2012 - Jan 2013

      • Elaboration and results follow-up of campaigns of clients from diverse segments. • Churn rate zero of managed accounts. • Elaboration and results follow-up of campaigns of clients from diverse segments. • Churn rate zero of managed accounts.

Education

  • Fundação Getulio Vargas
    PEC, Sales Management
    2018 - 2018
  • Universidade Presbiteriana Mackenzie
    Bachelor's degree, Marketing & Advertising
    2011 - 2014

Community

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