Network and System Team Lead

• Feb 2021 - Present

IT Systems / Database Administrator

• May 2018 - Feb 2021

Outsourced System administration in a hybrid IT environment for an Australian client engaged in the capital management business.• Proactively ensure the highest levels of systems and infrastructure availability by managing and monitoring all installed systems to on-premise and Azure virtual machines.• Monitor vulnerabilities of Endpoints and remediate by updating OS patches and install, configure software, and System Management Tools.• Troubleshoot any issues encountered by client… Outsourced System administration in a hybrid IT environment for an Australian client engaged in the capital management business.• Proactively ensure the highest levels of systems and infrastructure availability by managing and monitoring all installed systems to on-premise and Azure virtual machines.• Monitor vulnerabilities of Endpoints and remediate by updating OS patches and install, configure software, and System Management Tools.• Troubleshoot any issues encountered by client users by connecting thru a remote monitoring management system.• Proactively monitor and analyze all cybersecurity threats and act accordingly to the detection of security applications.• Liaise with vendors and other IT personnel for problems or issue resolution.• Collaborate with Developers on the environment setup and participate in the design of information and operational support systems.Key Achievements• Acted as an escalation point for troubleshooting network and system issues which are consistently resolved by providing excellent service to users.• Protected client network and PC environment by installing security applications and Vulnerability Management System that I researched and recommended.• Significantly decreased phishing e-mails and malware attacks through proactive monitoring and resolution.• Increased team productivity and automated repetitive tasks by using a batch file and PowerShell Script.• Ensured that all servers, operating systems, software, and procedures aligned with company standards. Show more Show less

IT System Administrator

• Jun 2002 - May 2018

Administer and maintains the networks, servers, and business application of the corporate branch store.• Update and upgrade Windows operating system of server and workstations. • Responsible for providing technical expertise for networks down to the workstation level.• Perform diagnostics and troubleshooting of Hardware and systems issues.• Monitor security risks and educate users to minimize or avoid threats.• Maximize the performance of the equipment with software and… Administer and maintains the networks, servers, and business application of the corporate branch store.• Update and upgrade Windows operating system of server and workstations. • Responsible for providing technical expertise for networks down to the workstation level.• Perform diagnostics and troubleshooting of Hardware and systems issues.• Monitor security risks and educate users to minimize or avoid threats.• Maximize the performance of the equipment with software and hardware repairs and updates.• Routinely audit hardware and system for compliance with standards.• Performed daily, monthly and quarterly backup.• Manage Active Directory and deploy GPO’s.Key Achievements• Voluntarily created a software tool that is used in POS Cashier and builds a report generator for accounting and Inventory.• Resolved issues from database crashes, hardware failure, driver’s compatibility, and malware threats.• For quick communication messaging was implemented on all computers. Show more Show less