Experience

Constellation HomeBuilder Systems
• Canada
• Software Development
• 100 - 200 Employee
• Technical Service Engineer

  • Oct 2021 - Present


HEXO Corp

• Canada
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• IT Technician

  • Jun 2021 - Oct 2021

  • Set up workstations with computers and necessary peripheral devices (printers, scales, scanners, etc.); • Test computer hardware, mobile devices, and other computing devices to ensure functionality. • Install and configure appropriate software and functions according to specifications. • Ensure security and privacy of networks and computer systems. • Provide orientation and guidance to users on how to operate new software and computer equipment. • Organize and schedule upgrades and maintenance without deterring others from completing their work. • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.). • Maintain inventory of computer and communications equipment, anticipate shortages and replenish stock as necessary. • Manage Help Desk Ticket Queue, resolve or escalate issues as appropriate. Capture all work activity within the system in a timely manner. Show less



Zenabis Global Inc.

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• System Administrator

  • Oct 2019 - Jun 2021

  • Design and install well-functioning computer networks, connections, and cabling • Installing and configuring computer hardware operating systems and applications • Perform troubleshooting to system failures and identify bottlenecks to ensure long-term efficiency of the network • Inspect LAN infrastructure and fix minor or major problems/bugs • Monitoring and maintaining computer systems and networks • Evaluate network performance and find ways of improvement • Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues • Troubleshooting system and network problems and diagnosing and solving hardware or software faults • Replacing parts as required • Setting up new users' accounts and dealing with password issues • Testing and evaluating new technology • Lifting and moving Servers and Desktops • Active Directory user management (user accounts, security groups, distribution lists, passwords) • Asset management (inventory, repairs, configuring new machines) • Do regular data backups to protect the organization's information • Provide technical direction to co-workers on the computer and network usage and offer comprehensive advice and instructions • Ensures high availability and acceptable levels of performance of mission-critical host computer resources • Establishes guidelines and methods for the installation and management of the host computer Show less



Sunningdale Tech Ltd

• Singapore
• Plastics Manufacturing
• 400 - 500 Employee

• Information Technology System Engineer

  • Mar 2011 - Sep 2019

  - Responsible for implementing and executing effective IT policy and procedure, IT security, backup and restoration plan, System audit and disaster recovery plan. - Maintaining and Configuring the Active Directory and Exchange Server. - Perform daily, weekly and monthly back up jobs using Symantec Backup Exec and Veeam - Installing, configuring and maintaining Symantec Endpoint Protection 12 - Maintaining the VoIP and the CCTV services. - Troubleshooting PC, Network and Server related problems - Provide technical assistance and support to end-user in both hardware and software. - Investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving company’s IT systems and carrying out routine configuration and installation of IT solutions. Show less



UFE

• Plastics Manufacturing
• 1 - 100 Employee

• Information Technology Support Administrator

  • May 2010 - Mar 2011

  - Responsible for web services administration. - Installed complex hardware and software and upgrades to ensure work is performed as per the company policy. - Responsible for supervision of backup and disaster recovery operations. - Created and implemented recommendations to improve scalability and performance. - Installed software, patching, upgrading and maintenance of operating system. - Installed, upgraded and maintenance of server hardware components as per requirement. - Responsible for web services administration. - Installed complex hardware and software and upgrades to ensure work is performed as per the company policy. - Responsible for supervision of backup and disaster recovery operations. - Created and implemented recommendations to improve scalability and performance. - Installed software, patching, upgrading and maintenance of operating system. - Installed, upgraded and maintenance of server hardware components as per requirement.



Notre Dame of Greater Manila

• Philippines
• Primary and Secondary Education
• 1 - 100 Employee

• Computer Teacher

  • Jun 2006 - Apr 2010

  Teaching fundamentals of troubleshooting in PC and Networks • Installing Computer Systems and Networks • Configuring Computer Systems and Networks • Diagnosing and Troubleshooting of Computer Systems • Maintaining Computer Systems and Networks • Teaching computer programme in college level - Design program logic - Apply program development approach - Apply object- oriented program language skills - Apply programming skills in second language • Teaching animation in college level • Produce cleaned- up and In- between Drawings Show less