Renai Chen

Head of Customer Success Management at Omnia Retail
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Contact Information
us****@****om
(386) 825-5501
Location
Amsterdam, North Holland, Netherlands, NL
Languages
  • English Full professional proficiency
  • Dutch Native or bilingual proficiency
  • Chinese Native or bilingual proficiency

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5.0

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Robin De Troch

At Veepee, Renai really stood out when it came to understanding the sales business in-depth. She keeps a 360° view on all her activities, making sure she acquires the right data and figures, turns it into useful information, and undertakes the right actions to optimize whatever she's responsible for. By asking the relevant questions and daring to challenge the status quo, she's always searching for opportunities to improve her impact on any business. Thanks to her dynamic and proactive attitude, mixed with her friendly personality, she's a blessing to work with!

Richard Kras

During my time at Coram I had the pleasure of working with Renai starting our collaboration with Veepee. Renai’s positive attitude and availability in all circumstances, coupled with her entrepeneurship, getting things done mentality and great communication & analytical skills has been a key differentiator on developing our business succesfully. I would recommend her to anyone, and I’m looking forward to having the opportunity of working with her again.

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Experience

    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Customer Success Management
      • Dec 2021 - Present

    • Enterprise Customer Success Manager
      • Apr 2021 - Dec 2021

      Omnia Retail is the company behind Europe's first enterprise ready dynamic pricing software. Build by a retail software engineer and a retail strategy consultant, Omnia is created to give brands and retailers the tools to save time and take control of pricing. So you can focus on pricing strategy and grow profitability with automation and insights.http://www.omniaretail.com/

    • Belgium
    • Manufacturing
    • 1 - 100 Employee
    • Sales/account Manager Ecommerce
      • Apr 2018 - Oct 2020

      Connecting brands with 7 mln locally or 33 mln consumers internationally at the largest ecommerce flashsale platform in the EU. Using data and insights to boost sales, brand awareness, traffic and many other possibilities to grow market share. Responsible for; ● Responsible for developing and executing strategic business plans for consumer electronic, Do-It-Yourself & Garden segments and incorporating market trends into business opportunities ● Driving the value selling process by using consultative selling methods from initial contact to signing contracts ● Analyzing, planning, cross selling and (re)negotiating offers and terms to grow strategic partners on national and international level ● Orchestrating national and International cross functional teams to align and secure sales deadlines to achieve seller performance Show less

    • Financial Services
    • 100 - 200 Employee
    • eCom | Retail Business coach
      • Sep 2016 - Aug 2018

      As a (starting) entrepreneur, one is fulfilling multiple roles with 1001 tasks. Qredits is aware of the challenges starting SME & entrepreneurs can face. That is why they offer a network of professionals who can coach, give insights and advise to help the entrepreneur reach his/her goals. As an Qredit coach I can help you with business model development, sales & marketing strategy, staffing & recruiting, stock management, personal efficiency. As a (starting) entrepreneur, one is fulfilling multiple roles with 1001 tasks. Qredits is aware of the challenges starting SME & entrepreneurs can face. That is why they offer a network of professionals who can coach, give insights and advise to help the entrepreneur reach his/her goals. As an Qredit coach I can help you with business model development, sales & marketing strategy, staffing & recruiting, stock management, personal efficiency.

  • Diverse start ups
    • London and NL
    • (a.i.) Projects as business development advisor
      • Nov 2015 - Aug 2018

    • United Kingdom
    • Wholesale
    • 1 - 100 Employee
    • Business development | Founder of Bagitali
      • Nov 2009 - Oct 2015

      Bagitali is the supplier of the finest Italian leather handbags and high quality faux leather fashion bags. We supply over 1500 e-tailers and retailers with over 200 designs (3000 SKU's). Our clients vary from e-tailers and retailers of department stores, multiples, independents, high street boutiques in UK, Ireland, mainland EU, export to Scandinavia and Australia. Our daily focus is to provide quality, fast moving & good value designs with a clear communication and fastpaced order processing. You can find us at exhibitions at: Spring/Autumn fair NEC Birmingham, Moda NEC and Pure Olympia London. Or visit us in London or online; www.bagitali.com Show less

    • United Kingdom
    • Staffing and Recruiting
    • 700 & Above Employee
    • Consultant
      • Dec 2008 - Oct 2009

      Role: Acquiring and managing sufficient new business in HR and Finance Public sector • Business development of new opportunities and account management of existing clients • Supplying clients with the best the best HR fit • Execution of the recruitment process: from end to end, CV screening till contract agreement Role: Acquiring and managing sufficient new business in HR and Finance Public sector • Business development of new opportunities and account management of existing clients • Supplying clients with the best the best HR fit • Execution of the recruitment process: from end to end, CV screening till contract agreement

    • Netherlands
    • Construction
    • 1 - 100 Employee
    • Marketing & Sales Assistent
      • Mar 2008 - Oct 2008

      Role (temp): Assisting the sales director in all his operational activities; - organized marketing and PR events - deducting an aftersales research of unitized building functionality and satisfaction - creating sales presentations - secretarial tasks Role (temp): Assisting the sales director in all his operational activities; - organized marketing and PR events - deducting an aftersales research of unitized building functionality and satisfaction - creating sales presentations - secretarial tasks

    • Netherlands
    • Staffing and Recruiting
    • 700 & Above Employee
    • Recruitment assistent
      • Aug 2006 - Mar 2007

      Role (pt): Managing callcenter clients in need for temp staff - responsible for the recruitment process from CV screening to contract - relationship management of candidates - salary administration Role (pt): Managing callcenter clients in need for temp staff - responsible for the recruitment process from CV screening to contract - relationship management of candidates - salary administration

Education

  • Erasmus University Rotterdam
    Master of Business Administration (MBA), Master in HR
    2005 - 2007
  • National Chengchi University
    Certificate, IMBA courses
    2005 - 2006
  • Erasmus University Rotterdam
    Bachelor of Business Administration (BBA)
    2000 - 2005

Community

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