Experience

Travel Tacoma - Mt. Rainier Tourism and Sports

• United States
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Jun 2023 - Present



Hollander Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• National Account & Group Sales Manager

  • Oct 2022 - Jun 2023



Shook Home Group

• United States
• Real Estate
• 1 - 100 Employee

• Director Of Operations

  • Mar 2021 - Oct 2022

  * Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking and expansion * Responsible for hiring, training and consulting of administrative staff * Builds, implements, and manages all systems for transactions coordination, internal communication, client communication, financial management, database management and marketing * Serves as first point of contact in handling client inquiries * Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking and expansion * Responsible for hiring, training and consulting of administrative staff * Builds, implements, and manages all systems for transactions coordination, internal communication, client communication, financial management, database management and marketing * Serves as first point of contact in handling client inquiries



Marriott Tacoma Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Aug 2020 - Mar 2021

  * Contributed to opening of largest full-service hotel in Tacoma * Prospect new and existing accounts while developing relationships * Support relationship with convention bureau to build leads and referrals *Connect with the community, build rapport, expand network, and increase brand-awareness through virtual events and campaigns * Contributed to opening of largest full-service hotel in Tacoma * Prospect new and existing accounts while developing relationships * Support relationship with convention bureau to build leads and referrals *Connect with the community, build rapport, expand network, and increase brand-awareness through virtual events and campaigns



Travel Tacoma - Mt. Rainier Tourism and Sports

• United States
• Hospitality
• 1 - 100 Employee

• Regional Sales Manager

  • May 2016 - Apr 2020

  * Liaise with groups to arrange meeting services and hotel accommodations and services * Proactively research, analyze and prospect new and existing clients/accounts * Assist in developing annual sales and marketing plan and department budget * Maintain excellent relationships and regular contact with existing and potential clients/accounts * Attend and represent the destination at tradeshows, conventions, sales meetings, industry events * Conduct tours of the destination; entertain qualified potential clients * Prepare correspondence and bid proposals; negotiate event bids and contracts with potential clients in accordance with approved booking policies and procedures Show less



Aegis Living

• Hospitals and Health Care
• 500 - 600 Employee

• Business Office Manager

  • Jun 2014 - Sep 2015

  * Set up and maintain files for employees, residents and vendors * Collect revenue and manage resident accounts * New hire processing * Generate correspondence between community and residents; update care plans for residents and approve final billing * Proficient in Yardi * Coordinated schedule and calendar for General Manager * Responsible for hiring and training front desk staff -This position was temporary as I was filling in while the permanent Business Office Manager was on maternity leave. Show less



Wild Ginger / The Triple Door

• United States
• Restaurants
• 1 - 100 Employee

• Private Events Sales Manager

  • Aug 2013 - Jun 2014

  * Handle selling the private event space at both Wild Ginger locations and the Triple Door * Design menus and oversee all event details from planning to billing * Responsible for planning large off-site catering events for clients. I work closely with vendors, executive assistants and house managers to ensure that the event is successful and exceeds their expectations * Handle selling the private event space at both Wild Ginger locations and the Triple Door * Design menus and oversee all event details from planning to billing * Responsible for planning large off-site catering events for clients. I work closely with vendors, executive assistants and house managers to ensure that the event is successful and exceeds their expectations



Schwartz Brothers Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Private Dining Sales & Catering Manager

  • Jul 2008 - Sep 2012

  * Responsible for selling private dining space for Schwartz Brothers Restaurants (Daniel’s Broiler-Lake Union, Leschi, Bellevue; Chandler’s Crabhouse; Spazzo Italian Grill) * Coordinated off-site catering events at Chihuly Boat House on Lake Union * Worked in with sales team and restaurant managers to achieve guest satisfaction goals * Responsible for personalized menus and all correspondence with clients and host restaurants * Performed prospecting sales calls and attended networking events regularly Show less



ShoWare Center

• United States
• Entertainment Providers
• 1 - 100 Employee

• Guest Services Manager

  • Oct 2008 - Jun 2009

  * Hired 100+ event staff, developed resources and facilitated trainings to open facility in 2008 * Managed all staff for facility operations and special events, and assisted with group/suite sales * Maintained effective relationships with police and fire officials as well as security contractors * Prepared payroll, maintained and compiled reports on a strict schedule * Responsible for troubleshooting issues/disturbances while interacting with public and media * Hired 100+ event staff, developed resources and facilitated trainings to open facility in 2008 * Managed all staff for facility operations and special events, and assisted with group/suite sales * Maintained effective relationships with police and fire officials as well as security contractors * Prepared payroll, maintained and compiled reports on a strict schedule * Responsible for troubleshooting issues/disturbances while interacting with public and media



Spokane Regional Convention & Visitors Bureau

• Spokane, Washington Area

• Convention Services/Housing Manager

  • May 2007 - Aug 2008

  * Worked to increase conference attendance ranging in size from 200 to 25,000 people * Made presentations at conferences to promote the City of Spokane * Coordinated bookings, housing reservations and logistics for conference hosts and attendees * Facilitated travel itineraries for Familiarization Tours in Spokane, and routinely gave city tours of the Spokane Region * Worked to increase conference attendance ranging in size from 200 to 25,000 people * Made presentations at conferences to promote the City of Spokane * Coordinated bookings, housing reservations and logistics for conference hosts and attendees * Facilitated travel itineraries for Familiarization Tours in Spokane, and routinely gave city tours of the Spokane Region



Wild Sage American Bistro

• Catering Manager/Server

  • Mar 2006 - May 2007

  * Coordinated all private dining events * Handled billing for events * Designed menus for events * Full time server for lunch and dinner * Coordinated all private dining events * Handled billing for events * Designed menus for events * Full time server for lunch and dinner



America's Cheesecake Cafe

• Coeur d' Alene, ID

• Senior Manager

  • Sep 2005 - Mar 2006

  * Managed 150 front-of-house employees * Daily opening and closing duties including counting tills and making bank deposits * Handled all ordering of liquor, beer and wine * Responsible for payroll for all employees * Supervised monthly inventories of all food and beverage * Responsible for scheduling of all employees * Oversaw menu layout and design * Marketed and sold private dining rooms for private events * Managed 150 front-of-house employees * Daily opening and closing duties including counting tills and making bank deposits * Handled all ordering of liquor, beer and wine * Responsible for payroll for all employees * Supervised monthly inventories of all food and beverage * Responsible for scheduling of all employees * Oversaw menu layout and design * Marketed and sold private dining rooms for private events



Spencer's Steaks and Chops

• Assistant General Manager

  • Apr 2005 - Mar 2006

  * Handled scheduling for all dining room employees * Orchestrated room service department for Doubletree Hotel-A Hilton Corporation * Responsible for marketing and selling private dining room * Responded to all guest comments and inquiries * Training host and reservation staff * Supervised the dining room floor on evening and weekends * Handled scheduling for all dining room employees * Orchestrated room service department for Doubletree Hotel-A Hilton Corporation * Responsible for marketing and selling private dining room * Responded to all guest comments and inquiries * Training host and reservation staff * Supervised the dining room floor on evening and weekends



Fugazzi at Hotel

• Spokane, Washington Area

• Restaurant Manager/Beverage Manager/Catering Sales

  • Jan 2001 - Jan 2005

  * Lead Server and responsible for scheduling and training dining room staff * Wine, beer and liquor inventory * Menu and wine list creation and organization * Responsible for planning wine dinners and any other special events in restaurant * Organize and coordinate banquet events * Oversaw the catering and daily operations of cafe at the Northwest Museum of Arts and Culture * Lead Server and responsible for scheduling and training dining room staff * Wine, beer and liquor inventory * Menu and wine list creation and organization * Responsible for planning wine dinners and any other special events in restaurant * Organize and coordinate banquet events * Oversaw the catering and daily operations of cafe at the Northwest Museum of Arts and Culture



Salish Lodge & Spa

• Hospitality
• 1 - 100 Employee

• Dining Room Floor Supervisor/Lead Host

  • 1996 - 2000

  * Hired, trained and scheduled dining room and reservation staff * Responsible for seating and flow of dining room * Worked as head host on high-volume nights * Coordinated scheduling of VIP private dining room * Hired, trained and scheduled dining room and reservation staff * Responsible for seating and flow of dining room * Worked as head host on high-volume nights * Coordinated scheduling of VIP private dining room