Experience

Venuerific
• Singapore
• Events Services
• 1 - 100 Employee
• Business Development Executive

  • Apr 2022 - Present


OSOME

• Spain
• Architecture and Planning

• Partnerships Executive

  • Apr 2020 - Apr 2022

  - Hold a hybridizing role of client support and client acquisition- Find partners relevant to our business model and establishing relationships- Addressed partners’ concerns in an appropriate and timely manner via chat platform, phone call and face to face meetings- Relationship management - local and foreign partners- Brainstormed service level agreements and implementation- Conducted interview with partners to develop new solutions – extracting data on unique features- Mentored newly hired employees – virtually and joint appointments- Review client’s journey, identifying how it’s supported and taking a consultative approach in helping clients overcome issues and deliver consistent achievement of monthly renewal targets- Demonstrated ability to work remotely with minimal supervision, effectively managed over 169 corporate and institutional environments- Collaborate, problem solve, and strategize against client deliverable and service level agreements with cross functional team members while ensuring high customer satisfaction and cultivated retention and revenue growth by overachieving KPIs and milestones- Boosted total white label revenue increased by 87% from $814k in December 2020 to $1.5 million in October 2021 and the average renewal and upsell/cross sell since January has increased by 250% through effective salesmanship and great negotiation skills. Achieved best month and quarter for white label revenue - Total client count increased by 69% from 428 in December 2020 to 723 in October 2021 - Analysed performance metrics and implemented critical thinking; provided reports; researched and resolved issues leading to satisfactory outcomes- Resolved client’s complaints and negotiated mutually beneficial agreements between parties- Represented the company to attend Accounting & Finance show Asia 2020 and pitched about our services and our white label solutions to potential leads and partners Show less

• Client Advisory - Consultant

  • Sep 2019 - Mar 2020

  - Managed the onboarding and retention of new and existing clients. Served as a day-to-day contact for assigned accounts, built trust and rapport while identifying areas of opportunity as well as highlighting and documenting best practices- Proved successful working within tight deadlines and fast paced atmosphere- Assisted the pioneer team to lead the Chinese market project to promote services to Chinese speaking audience- Stayed knowledgeable through continuous training and maintained energy and enthusiasm in fast paced environment Show less



Scoot

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • May 2012 - Aug 2018

  - Offer good customer service to passengers on board - Giving first aid to passengers where necessary - Making announcements on behalf of the pilot and answering passenger questions during the flight - Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination - Ensure safety and security on board - Completing relevant paperwork on board - Appointed as Complex Leader on various flights and handled all flights' monetary transactions - First 400 crews to be selected and successfully granted US Visa - Trained mixed fleet inclusive of B777, B787, A319 and A320 Show less



SOSS Door Hardware

• United States
• Building Materials
• 1 - 100 Employee

• Business Development Executive

  • Jul 2011 - Apr 2012

  - Managed a portfolio of 100 customer accounts, while responding promptly to daily inbound sales leads - $508K in sales over the last 10 months, with 5% growth quarter over quarter - Rejuvenated relationships with dormant accounts, converting them to regular buying customers - Worked in conjunction with technical and engineering teams to develop a total solution to meet customer's project requirements - Provided administrative support to company and personal support to Chairman and family - Arranged appointments, and screened interview for new hires - Recorded and prepared minutes for office meetings Show less



GREAT EASTERN

• Singapore
• Insurance
• 700 & Above Employee

• Secretary

  • Aug 2010 - Jul 2011

  - Delivered superior service to underwriting partners by achieving and maintaining time service standards and supporting the Region’s growth, profit and retention goals - Reviewed, evaluated and categorised incoming documents by verifying information for accuracy and appropriateness - Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information for others - Responded effectively to internal and external requests for information and competently prepares documents, policy information and files for additional handling by other associates or for distributing to outside contacts - Demonstrated open and positive behaviour in support of operations’ goals of improved workflow processes and efficiencies - Provided informal guidance to co-workers and back-up support in the absence of others - Responsible for all aspects of event management; including site selection/contract - Scheduled appointments for sales representatives to meet with prospective customers Show less



Regus

• United States
• Telecommunications

• Customer Service Representative

  • Jan 2010 - Aug 2010

  - Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone, email, or post - Organised customer information and account data for business planning and customer service purposes - Managed route schedules to maximise time and fuel efficiency - Created excel spreadsheets to track customer data and perform an intense reconciliation process - Processed accounts receivable - Assisted in reconciling accounts payable - Followed up with customers regularly regarding services scheduled and payments due Show less