Aderemi Ibrahim kosoko, B.Sc, MBA, ACIT

Customer Service Sales Representative at SinglePoint Group International Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Brampton, Ontario, Canada, CA

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Credentials

  • Certified Tax Professional-Associate
    CHARTERED INSTITUTE OF TAXATION OF NIGERIA
    Nov, 2016
    - Nov, 2024

Experience

  • SinglePoint Group International Inc
    • Canada
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Customer Service Sales Representative
      • Jun 2020 - Present

      • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services • Received an average 90% customer satisfaction rating to date, 20% higher than company average • Suggested a new tactic to persuade cancelling customers to stay with the company resulting in a 7% decrease in cancellations • Trained two new employees on how to use SAP, entering customer data and organizing customer interaction logs • Remained courteous and calm, even during moments of customer dissatisfaction Show less

  • TJX Canada – Winners, Marshalls, HomeSense
    • Canada
    • Retail
    • 700 & Above Employee
    • Inventory Control Clerk
      • Aug 2019 - Mar 2020

      • Inspected all orders being received and Shipped, checking for damaged and missing items prior to distributions into various outlets • Verified inventory computations by comparing them to physical counts of stock, investigated discrepancies and reported product discrepancies to management • Maintained accurate tracking of all products dating to ensure all products are moved out prior to the manufacturer expiration dates • Monitored the transfer of products from various areas of the warehouse and verified palletized products Show less

  • Bhanot Professional Corporation
    • Canada
    • Accounting
    • 1 - 100 Employee
    • Account Associate
      • Jul 2019 - Sep 2019

      • Utilized QuickBooks to analyze, store and record information • Handled account payable of 70 creditors (AP) and arranged timely payments for several clients • Performed a wide range of data entry, including expenses and donations • Ensured accurate bookkeeping processes, effectively reducing financial inconsistencies • Calculated and generated weekly payrolls, processed and dispatched statements to clients • Investigate invoices discrepancies and communicate with vendors/internal personnel. • Responded to inquiries from external vendors and internal staff, promptly and professionally. • Monitored payments due from 100 Debtors (AR) on a weekly basis for various clients Show less

  • Cardz Limited
    • Nigeria
    • IT Services and IT Consulting
    • Accounts Payables/Receivables Coordinator
      • Jun 2013 - Dec 2018

      • Recorded transactions and retaining all accounting records: verifying, posting and reconciling accounts payables. • Processed high volume vendor invoices by entering accurate invoice information in Microsoft Dynamic GP • Ensured proper matching with purchase order and receipt of materials/services(3 way match) • Responded to vendor inquiries in a timely and professional manner. • Processed high volume Electronic Fund Transfers (EFT), wire transfers and weekly/bi-weekly cheque run for vendor invoices and employee claims. • Reconciled bank reconciliation and passing related month-end accruals and journals Show less

  • Keystone Bank Limited
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Financial Advisor
      • Jan 2009 - May 2013

      - Assessed client's investment needs, formulated financial plans and portfolio to maximize ROI - Increased sales portfolio through referrals and maintained close relations with existing clients through follow up calls and emails - Ensured adherence to bank policies and procedures and offered suggestions for improvement such as emphasis on low cost deposit - Trained 5 marketing employees on how to handle clients and documentation - Managed over 100 Financial Inclusion Agents working with the Bank - Promoted sales to prospective clients by conducting presentation on bank products and services - Organized sales storms in identified market clusters to grow customer base for over 27 bank branches Show less

Education

  • Lagos State University
    Master's degree, MBA Specialized in Marketing
    2004 - 2006
  • Lagos State University
    Bachelors, Economics
    1990 - 1995

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