Senior Dealing Services Agent

• Nov 2022 - Present

- Equity dealing- Perform account corrections following error trades- Facilitating Accelerated Book Builds via Peel Hunt Rex and Primary Bid - Skillfully address issues, meticulously adhering to CASS regulations.- Authorise and execute specific trades/actions necessitating additional permissions—Bed & ISA requests, agency crosses, IPO orders, and 'large deals' (exceeding £500,000).- Proficiently cancel trades such as Fill Or Kill bond orders, Structured Products/Notes, Equity limit orders, Fund orders & IPOs.- Proactively prepare for significant future corporate actions/placings through robust collaboration with pertinent teams, ensuring our dealing services team is optimally prepared for client inquiries.- Conduct regular trade audits on the platform, ensuring meticulous adherence to standards.- Provide comprehensive MI reports to senior management, integral to their presentations to the board of directors.- Close collaboration with Middle Office and other departments daily, handling diverse tasks such as trade error resolutions, short sales, negative balance reports, custodian reconciliations, and more.- Revise dealing services training procedures/manuals in strict compliance with policy.- Drive continuous team improvement by setting weekly/monthly goals.- Oversee UAT testing and the AJ Bell 'telephone resilience plan'. Show less

Dealing Services Agent

• Mar 2022 - Oct 2022

Property Manager

• Mar 2020 - Dec 2021

English Second Language Teacher

• Aug 2017 - Aug 2018

Kitchen Associate

• Feb 2015 - Aug 2017

Working quickly and efficiently to produce food to customers expectations. Staying calm under pressure in a fast paced environment, whilst implementing and following company workflow. Working quickly and efficiently to produce food to customers expectations. Staying calm under pressure in a fast paced environment, whilst implementing and following company workflow.