Experience

Hostelling International Canada

• Canada
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2023 - Present

  • Overseeing daily operations for 6 properties in Banff National Park• Supporting effective and efficient daily operations of the hostel by training, leading, coaching and helping front line staff• Hiring, on boarding, scheduling front line staff and ensuring adherence to HIC Pacific Mountain policies and procedures • Assessing staffing levels, monitoring labour costs, performing payroll and implementing staff retention strategies• Creating and adhering to hostel budgets and capital projects• Partaking in long term strategic and financial planning• Managing, inspecting and allocating staff accommodation, resolving conflicts • Maintaining excellent customer service by resolving guests complains in a friendly and effective manner• Monitoring occupancy and pick up, applying revenue management, implementing yield management to maximize profits.• Controlling inventory of the food and beverage department, receiving orders, balancing daily figures, monitoring food costs• Monitoring and maintaining risk management policies and processes to ensure the security of assets, guests and staff• Liaising with local organizations (BLLHA, TOB, BLLT) and maintaining community relations Show less

• Assistant General Manager

  • Oct 2022 - Dec 2022

  • Supporting effective and efficient daily operations of the hostel by training, leading, coaching and helping front line staff• Hiring, on boarding, scheduling front line staff and ensuring adherence to HIC Pacific Mountain policies and procedures • Assessing staffing levels, monitoring labour costs, performing payroll and implementing staff retention strategies• Managing, inspecting and allocating staff accommodation, resolving conflicts • Maintaining excellent customer service by resolving guests complains in a friendly and effective manner• Monitoring occupancy and pick up, applying revenue management, implementing yield management to maximize profits.• Controlling inventory of the food and beverage department, receiving orders, balancing daily figures, monitoring food costs• Monitoring and maintaining risk management policies and processes to ensure the security of assets, guests and staff• Liaising with local organizations (BLLHA, TOB, BLLT) and maintaining community relations Show less

• Manager in Training

  • Aug 2019 - Oct 2022

  • Supported effective and efficient daily operations of the hostel by training, leading and helping front line staff• Reconciled daily cash reports and balanced departmental revenue accounts • Processed group requests and created group reservations • Assisted departmental supervisors with administrative duties while acting as duty manager • Hiring, training and informing volunteers on HIC Pacific Mountain policies and procedures• Trained and assisted hostel staff during the transition to Guest Centrix PMS• Acted as sitting Room Division Supervisor during COVID-19 outbreak, implemented various procedures to continue daily operations safely• Ensured various reception duties, housekeeping duties and administrative tasks Show less



Les Auberges de Jeunesse - Youth Hostels in Belgium

• Belgium
• Hospitality
• 1 - 100 Employee

• Group and Activity Supervisor

  • May 2018 - May 2019

  • Planned, organized, and implemented a wide range of activities for school groups and other clients • Liaising with local organizations to build relationships, generate new business and maximize occupancy • Organized monthly events to promote brand awareness and strengthen community ties • Trained and assisted hostel staff throughout the HI network during the transition to Guestcentrix PMS • Developed short and long term strategies to attract new potential clients • Ensured various reception duties and administrative tasks Show less



Base

• Australia
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Aug 2017 - Dec 2017

  • Managed room reservations using Guestcentrix CMS and Charts PMS• Addressed guests concerns and special requests in a professional and personable manner• Supervised and assisted a team of 5 to 10 receptionists with their daily activities• Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction• Reconciled banking sheets and balanced departmental revenue accounts, executed End of Month procedures• Encoded and organized group reservations• Sales of tours and activities across New Zealand and Australia on Website Travel CMS Show less

• Front Desk Supervisor

  • Feb 2017 - Jul 2017

  • Managed room reservations using Guestcentrix CMS and Charts PMS• Addressed guests concerns and special requests in a professional and personable manner• Supervised and assisted a team of 5 to 10 receptionists with their daily activities• Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction• Reconciled banking sheets and balanced departmental revenue accounts, executed End of Month procedures• Encoded and organized group reservations• Sales of tours and activities across New Zealand and Australia on Website Travel CMS Show less



Base

• Australia
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Dec 2015 - Dec 2016

  • Managed room reservations using Guestcentrix CMS and Charts PMS • Addressed guests concerns and special requests in a professional and personable manner • Supervised and assisted a team of 5 to 10 receptionists with their daily activities • Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction • Reconciled banking sheets and balanced departmental revenue accounts, executed End of Month procedures • Encoded and organized group reservations • Sales of tours and activities across New Zealand and Australia on Website Travel CMS Show less



Wallonia Export & Investment Agency

• International Trade and Development
• 200 - 300 Employee

• Internship

  • Feb 2014 - May 2014

  In charge of screening thousands of american companies in order to find new leads for the Wallonia Investment Office. Also helped the Wallonia Investment Office to develop a new business intelligence strategy by analyzing the different tools available on the market. In charge of screening thousands of american companies in order to find new leads for the Wallonia Investment Office. Also helped the Wallonia Investment Office to develop a new business intelligence strategy by analyzing the different tools available on the market.