Storage System Engineer

• Jul 2023 - Present

Technical and Sales Support

• Dec 2021 - Feb 2023

Senior Support Engineer

• Sep 2020 - Jan 2022

Technical Sales Associate

• Jan 2021 - Jun 2021

Network Support Engineer

• Oct 2019 - Sep 2020

Duties and responsibilities:  Installing, configuring and supporting network equipment including routers, switches, GPON OLTs, ONUs and ONTs, WAN accelerators, DNS and DHCP  Procuring network equipment and managing subcontractors involved with network installation  Configuring firewalls, routing and switching to maximize network efficiency and security  Maximizing network performance through ongoing monitoring and troubleshooting  Arranging scheduled upgrades  Investigating faults in the network  Updating network equipment to the latest firmware releases  Reporting network status to key stakeholders Show less

IT Support Engineer

• Dec 2017 - Sep 2019

• Scholar Digital Solutions, is an IT solutions provider for various business firms, small to mid-size level companies and cooperative banking sector. • As an IT engineer, my role is to ensure timely support to business customers, especially cooperative and urban banking sector and business firms, for maintaining business continuity by ensuring high availability of production network and data, disaster recovery solutions and network security. IT Support Engineer (Installation, Support, Sales and Services) Duties and responsibilities done:  Installation and configuration of Windows Server 2016, Windows Server 2012 R2, Windows Server 2008 R2 domain networks.  Windows 10, Windows 8.1, Windows 7 client operating systems.  Switches – Cisco 2960, Cisco 3650, Cisco 3750, Cisco 3850, Cisco SG300  Routers – 2900, 4300 series  Firewalls – Fortinet, Cisco ASA, Juniper, Cyberoam  Backup and imaging Solutions: Symantec, Acronis  VMware • Installation and configuration of Closed Circuit Television Systems Products: CP Plus, Hikvision, Dahua Show less

System Administrator

• Dec 2012 - Jul 2017

Duties and responsibilities done:  Servers Products: Fujitsu RX 300 S2, Fujitsu TX 120 S2, Fujitsu BX 900 S3 Blade Server 1. Installation and configuration of Windows Server systems. 2. Active Directory Management. 3. DNS, DHCP, Group Policy and WSUS. 4. File and Storage services, NTFS permissions and quota management. 5. Antivirus server configuration and virus updates. 6. Installing and configuring VMware ESXi, vCentre Server, vSwitches. VMFS Datastores, Backing up and restoring virtual machines.  Networking 1. Backend support for networking devices. Switches, Routers, Firewalls, ASAs etc. 2. Administration and support for Juniper and Cyberoam firewalls 3. Administration and support for Cisco switches, Cisco Wi-Fi controller, Cisco Access points etc. 4. Administration and support for Cisco ASAs and VPN configuration 5. End user support for network issues such as VLAN configuration, Internet policies etc. 6. Basic administration of Cisco Unified Communications Manager  Storage and switches Products: Fujitsu DX90 S2, Fujitsu DX60 S3, Brocade 5450 switch, Brocade 300 switch Cisco 2960G series, Cisco 3650G series, Cisco 2900, 4300 series routers, Cisco ASA devices  End user support 1. Installation, configuration, upgradation and maintenance of End user computers and laptops. 2. Installation and configuration of printers, scanners, fax machines and other peripherals. 3. Regular follow up with hardware vendors for issues and timely support. 4. Desktop configuration, Email client configuration and shared drive mapping. 5. End user data backup, data recovery and data management support. 6. Desktop support for domain users through windows remote assistance. 7. Remote desktop support for branch users using TeamViewer or anydesk. 8. Coordination with IT operations team for end user physical network issues. Show less

Technical Associate

• Jun 2009 - Dec 2012

• Installation of Servers, Desktops, Networks and Technology integrated class rooms • Provides technical and academic support to the clients. • Coordinating a team of Smartclass (Technology integrated teaching system) coordinators. • Training support for the newly appointed coordinators. • Technical maintenance. • Coordinate on tracking status, providing updates & resolution confirmation. • Maintain and Monitor Reports. • Escalating issues to specialized support groups for complex technical issues. • Report to the Academic Support Group Manager. • Understanding problems & providing end user solution Show less