Experience

SwanCare

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Application Support Officer

  • May 2021 - Present

  Victoria Park, Western Australia, Australia • Organised interconnection of multiple data sources to a central data warehouse • Designed and created interactive Business Intelligence reports & charts with corresponding data modelling through SSRS, Microsoft SQL Server, Power Query, and Power BI • Designed workflow automations through iPaaS (Boomi) • Supported software and systems: Laserfiche, Salesforce, AutumnCare, Chris21, Epicor, PhoneControl

• Information Technology Support Officer

  • Sep 2014 - May 2021

  Victoria Park, Western Australia, Australia • Provided multi-layered L1/L2 ICT support to residents and staff • Triaged, managed, and closed helpdesk job tickets in accordance to business requirements and ITIL standards • Performed network switch port configuration for telephone, network, and internet services for clients via CISCO • Developed, implemented, provided support, and maintained software, projects, automation tools, processes, and policies – including documentation • Liaised with respective software vendors and… Show more • Provided multi-layered L1/L2 ICT support to residents and staff • Triaged, managed, and closed helpdesk job tickets in accordance to business requirements and ITIL standards • Performed network switch port configuration for telephone, network, and internet services for clients via CISCO • Developed, implemented, provided support, and maintained software, projects, automation tools, processes, and policies – including documentation • Liaised with respective software vendors and support team when necessary • Supported software and systems: AutumnCare, Chris21, Epicor, PhoneControl, Chefmax, Monika, VIEO Nurse Call System, Merlon Nurse Call System, AirWatch, Laserfiche

• Assistant in Nursing (AIN)

  • Nov 2013 - Sep 2014

  Victoria Park, Western Australia, Australia • Provided direct care to residents (meal preparation and assistance, personal hygiene, basic clinical care, repositioning/transferring/mobilising, social engagement) • Completed required reporting and documentation



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Jul 2013 - Sep 2014

  Forrestfield, Western Australia, Australia Multi-skilled kitchen staff (cooking, meal preparation, dishwashing, cleaning)



Meath Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Work Experience Placement - Assistant in Nursing (AIN)

  • Aug 2013 - Sep 2013

  South Perth, Western Australia, Australia • Provided direct care to residents (meal preparation and assistance, personal hygiene, basic clinical care, repositioning/transferring/mobilising, social engagement) • Completed required reporting and documentation



Freelance

• Application Developer

  • Jul 2012 - Apr 2013

  Sydney, New South Wales, Australia Developed database applications and provided technical support for two independent businesses.



Bank of the Philippine Islands (BPI)

• Philippines
• Banking
• 700 & Above Employee

• Senior Associate Information Technology Specialist

  • Dec 2010 - Jul 2012

  Makati, National Capital Region, Philippines Configuration Management Database (CMDB) Administrator • Developed and co-developed enhancements for the in-house CMDB tool • Managed data and access rights for the in-house CMDB tool • Conducted trainings on using and understanding the in-house CMDB tool Disaster Recovery (DR) Analyst: • Assisted in planning, management, and coordination of DR test scenarios on major bank application systems and infrastructure tools • Monitored activities involving major bank application… Show more Configuration Management Database (CMDB) Administrator • Developed and co-developed enhancements for the in-house CMDB tool • Managed data and access rights for the in-house CMDB tool • Conducted trainings on using and understanding the in-house CMDB tool Disaster Recovery (DR) Analyst: • Assisted in planning, management, and coordination of DR test scenarios on major bank application systems and infrastructure tools • Monitored activities involving major bank application systems and/or infrastructure tools that required downtime • Managed the DR Database

• Junior Associate Information Technology Specialist

  • Jun 2006 - Dec 2010

  Makati, National Capital Region, Philippines • Developed workflows, tools, and automation based on business requirements • Provided technical support to implemented projects Notable projects: • Mainframe Billing System - developed to parse mainframe logs and calculate usage costs for other departments accessing mainframe resources. • Microsoft Project 2007 Implementation - Assisted in planning and deployment of Microsoft Project 2007 and peripheral software - SharePoint and SQL Server.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telephone Sales Representative - Dell Computers

  • Sep 2005 - Apr 2006

  Pasig, National Capital Region, Philippines • Answered inbound calls from US Dell Computers leads • Made outbound calls to follow-up pending transactions • Provided information and recommendation on Dell products and services to potential clients • Processed orders of Dell products and services



ABS-CBN Corporation

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Media Assets Library Trainee

  • Jun 2005 - Aug 2005

  Quezon City, National Capital Region, Philippines • Arranged and catalogued media assets (tape reels, video discs, costumes/props, etc.) from ABS-CBN's multimedia archive • Aided with check-out process of assets • Entered, maintained, and updated asset records in the library system