Relwina Awil

Reservations Officer at Dorsett Singapore
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Contact Information
us****@****om
(386) 825-5501
Location
SG

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Experience

    • Singapore
    • Hospitality
    • 1 - 100 Employee
    • Reservations Officer
      • Apr 2021 - Present

      • Works with Opera System • Prepare daily reports • Create and maintain reservation records • Handle email enquiries and bookings taken by phone, emails and OTA websites • Ad-hoc duties • Works with Opera System • Prepare daily reports • Create and maintain reservation records • Handle email enquiries and bookings taken by phone, emails and OTA websites • Ad-hoc duties

    • Reservations Executive
      • Dec 2019 - Aug 2020

      • Works with OASIS and Concerto System • Prepare daily and monthly reports • Manage daily room inventory balance in PMS and GRS • Set rate codes/categories • Handle FIT, corporate and group bookings • Works with Online Travel Agent platforms (Agoda, Booking.com, Expedia) • Handle enquiries, bookings and complains by phone, emails and OTA platforms • Prepare gift voucher and complimentary requisition forms • Process pre-authorization on credit card machine • Coordinate with other departments

    • Singapore
    • Hospitality
    • 1 - 100 Employee
    • Reservation & Revenue Officer
      • Apr 2019 - Dec 2019

      • Prepare daily reports• Assist to monitor and change inventory and rates on the booking engine• Set daily room rate for an interim period • Handle email enquiries and bookings taken by phone, emails and OTA websites• Process posting charges and payments in the system• Follow-up on no-shows, pre-payments and traces report• Coordinate with other departments requests and preferences

    • Reservations Officer
      • Aug 2016 - Apr 2019

      • Works with Opera System• Creates and update bookings from Online Travel Agent websites (Agoda, Booking.com, Expedia)• Ad-hoc duties

    • Singapore
    • Hospitality
    • 100 - 200 Employee
    • Reservations Executive
      • Jul 2010 - Apr 2014

      • Works with Opera System • Reply and handle bookings taken by phone, fax, emails and online websites (Worldhotels, Agoda, Booking.com, Wotif, Expedia, AsiaRooms and SHA Computerized Airport Reservation System) • Handle Group, Travel Agent, Tour Series, Wedding and Free and Independent Traveller (FIT) reservations • Prepare daily reservation forecast report and daily occupancy report • Follow-up on no-shows, pre-payments and traces report • Block rooms with specific and special requests • Check Daily Arrival Report for the next day arrival • Coordinate with other departments requests and preferences • Handle complaints

    • Reservations Supervisor
      • Aug 2009 - May 2010

      • Assist the Revenue Manager on the three-month forecast report• Operates reservation software tools (Opera systems, TravelCLICK iStay Hotel Website, Trust Voyager SLH Central Reservation System, Expedia, Wotif, SHA Computerized Airport Reservation System and WorldRes.com)• Monitor and change availability, rates and restrictions• Manage and set new rate codes, packages and package elements• Set new Wholeseller Allotments and Tour Series in Opera• Manage allotments including top-up Allotment requests from Wholesalers• Verify and generate monthly reports for Travel Agent commission and Staffs upsell• Plan and update monthly staff roster on E-Cirtrix• Check Expected Daily Arrival Report• Generate various production report for the Revenue Manager and the Director of Sales & Marketing• Training new staff

    • Guest Service Officer (Reservations)
      • Nov 2006 - Jul 2009

      • Work with Fidelio, Opera and RIO systems• Handle Group, Travel Agent, Tour Series, Wedding and Free and Independent Traveller (FIT) reservations• Coordinate with other departments requests and preferences

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