Pavan Kumar
Support Team Lead at Taxilla IT Solutions- Claim this Profile
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Bio
Gowtham Dasari
Pavan is a dynamic professional who always there to support with can do attitude. He is prompt at providing solution to the problems with complete accountability. Pavan has immense exposure towards SQL Querying, Business Analysis, Troubleshooting, Stakeholder and customer support management and marketing. He will be an asset to any team.
Gowtham Dasari
Pavan is a dynamic professional who always there to support with can do attitude. He is prompt at providing solution to the problems with complete accountability. Pavan has immense exposure towards SQL Querying, Business Analysis, Troubleshooting, Stakeholder and customer support management and marketing. He will be an asset to any team.
Gowtham Dasari
Pavan is a dynamic professional who always there to support with can do attitude. He is prompt at providing solution to the problems with complete accountability. Pavan has immense exposure towards SQL Querying, Business Analysis, Troubleshooting, Stakeholder and customer support management and marketing. He will be an asset to any team.
Gowtham Dasari
Pavan is a dynamic professional who always there to support with can do attitude. He is prompt at providing solution to the problems with complete accountability. Pavan has immense exposure towards SQL Querying, Business Analysis, Troubleshooting, Stakeholder and customer support management and marketing. He will be an asset to any team.
Credentials
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Developing Microsoft SQL Server 2012/2014 Databases
Microsoft
Experience
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Support Team Lead
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Sep 2018 - Present
> Worked with Enterprise customers to understand needs and provide GST application services. > Developed and implemented pursuit plans for all opportunities with assigned key accounts. > Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond. > Elevated account management by predicting potential competitive threats and outlining proactive solutions. > Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands. > Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols. Show less
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Technical Analyst
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Oct 2011 - Sep 2018
> Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. > Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors. > Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. > Performed various tests on processes and prepared documents. > Resolved implementation and operation issues with product manufacturers. Show less
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Education
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2004 - 2008
Adam's Engineering College
Bachelor of Engineering (B.E.), Computers Science Engineering (C.S.E)
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