Product/ Project Manager

• Nov 2022 - Present

• Create & present timeline, plan activities, target/goals, report progress during the development phase. • Support and help development team to define requirements and create technical documentation. • Carrying out direct and indirect supervision to all team members and achieving a predetermined target. • Coordinate & monitoring with all team members in managing all project implementation activities. • Guiding and directing team members in preparing all necessary reports. • Checking & alpha testing results of the work that has been carried out by engineering team. Show less

Project Lead Implementation

• Feb 2022 - Nov 2022

• Manage a projects assigned and ensure their successful and on-time delivery.• Draft and propose a detailed plan for the projects. • Track all the milestones and ensure progress on track as per the timelines.• Provide onsite or online technical assistance to clients. • Resolve, identify, diagnose clients issues and complaints regards to the use of application.• Mediate two way communication between the clients and team.• Update clients database regularly and prepare accurate clients usage report.• Respond and talk to clients through a series of actions, either via phone, email or chat, to help clients solve technical issues according to standard of SLA.• Provide training & implementation of application to clients.• Ensure customer satisfaction. Show less

Assistant Product Manager

• Jan 2022 - Nov 2022

• Supporting the product manager in decision making, and ensuring that the quality and strengths of the product are not compromised.• Design product flow and requirements, create & maintain Product Spec Documentation.• Determine and understand customers/ end-users needs and desires.• Responsible for preparing related documents for product development needs.• Responsible as a Tech Solutions for Internal & External Projects.• Responsible in meeting potential business partners and discuss technology integration.• Responsible for the continuous Design Sprint process of the product being developed.• Support client to resolve issues regarding the system.• Assisting the incidental works as directed by the product manager.• Working under the supervision of the product manager.• Demo product to prospective clients Show less

Product Support Engineer

• Oct 2021 - Dec 2021

• Provide testing of software and enhancements.• Review and recap the system issue.• Work closely with the development team in order to solve users issues.• Report the bug issue to QA/development team with proper procedure.• Create Test Scenario and do A, B or C testing before product launch.• Support business strategy with product/features improvement.• Product improvement suggestions based on user interviews, experiments, research, surveys & analysis for all platform.• Manage the day to day improvement and optimization of product in coordination with operations and business development.• Participate in daily scrum meetings, planning, reviews, and retrospectives.• Identify, Create and Update Knowledge base articles and Troubleshooting guides where necessary.• Escalate all process issues to the Product Manager. Show less

Fresh Graduate

• Oct 2021 - Oct 2021

Information Technology Infrastructure

• Sep 2020 - Feb 2021

Implementasi Keamanan Jaringan Komputer Dengan Metode “network access control” Menggunakan Cisco ISE (identity service engine) Di PT. Aplikanusa Lintasarta Implementasi Keamanan Jaringan Komputer Dengan Metode “network access control” Menggunakan Cisco ISE (identity service engine) Di PT. Aplikanusa Lintasarta

Sales Marketing Generalist

• Mar 2019 - Jul 2020

Production Staff

• Apr 2017 - Nov 2017