Program Manager

• Feb 2022 - Present

Program Coordinator

• Feb 2019 - Oct 2021

I provided professional development services and assisted with supporting the academic development and social/emotional well-being of 160 students to ensure that 100% of students graduated on time and were prepared to attend the college of their choice. Within this position, I developed and oversaw the summer internship program, managed strategic community partnerships, implemented community engagement efforts, and advocated for students and families to schools and other stakeholders to ensure they were succeeding emotionally and academically. In addition to the above, I managed 25 part-time employees, developed the high school part-time staff recruitment plans and the interview process, oversaw professional development and evaluation of high school program staff, and developed the orientation and training for all part-time employees.

Alumni Services Director

• Aug 2018 - Feb 2019

I worked to support Urban Alliance alumni through services such as identification of education and career opportunities, school transfer/enrollment assistance, and resume review, amongst other things. During my time at Urban Alliance, I have had a chance to positively impact over 200 alumni by helping them move closer to their professional goals. I successfully partner with community organizations, reach out to diverse and inclusive networks to provide the alumni with career exploration opportunities, and go above and beyond to connect the alumni with the resources they need to further their success and the program's brand. In addition, this role has allowed me to enhance my event planning skillset, successfully coordinating numerous events for Urban Alliance alumni during my time here. These monthly events have resulted in a 27% increase in alumni engagement over my initial three months in the role.In addition to working with alumni, I partner with local schools to provide support for graduating seniors to know how to take advantage of the resources available to them upon graduation and completion of the program. This preliminary step in connecting with alumni has proven instrumental in maintaining relationships as they take their next steps.

Program Coordinator

• Sep 2017 - Jul 2018

While in this role, I worked exclusively with college-bound, underrepresented minority students in the Washington D.C. Metropolitan area as they prepared for their next steps in education. I supported the mission of Urban Alliance by assisting the students with college preparation, securing internships, and pairing them with mentors when the opportunity presented itself. As a result, I had the privilege of positively impacting over 400 Urban Alliance program participants, helping them develop a sense of college and career readiness that they would not have had otherwise. I also received the opportunity to structure and launch the inaugural internship program for the Montgomery region. During this program, I hired, trained, and led the professional development of 30 interns within the area. I also create community partnerships to further the program's future for years to come. In addition, this function allowed me to understand nonprofit structures and program funding better and positioned me to take on more leadership roles.

Employment Specialist

• Jul 2015 - Sep 2017

While here, I effectively-identified prospective companies via phone calls and in-person meetings to provide clients with fitting employment opportunities. I served as a positive role model to the current participants through multiple leadership-building activities. As a result, I successfully worked with and placed an average of 6 clients into the community’s work system monthly. While here, I effectively-identified prospective companies via phone calls and in-person meetings to provide clients with fitting employment opportunities. I served as a positive role model to the current participants through multiple leadership-building activities. As a result, I successfully worked with and placed an average of 6 clients into the community’s work system monthly.

Assistant Sales Representative

• May 2012 - Apr 2015

I attended sales representative meetings with prospective and current companies and utilized the information gained to provide quality service to our customers. I also served as a liaison between upper management and entry-level staff members, guiding communication between the two parties and ensuring related messages. When everyday problems arose, I addressed the issues and found a solution, creating a better customer service experience for our clients. I attended sales representative meetings with prospective and current companies and utilized the information gained to provide quality service to our customers. I also served as a liaison between upper management and entry-level staff members, guiding communication between the two parties and ensuring related messages. When everyday problems arose, I addressed the issues and found a solution, creating a better customer service experience for our clients.

Marketing Intern

• Oct 2012 - May 2013

While in this position, I worked to develop effective marketing strategies that lead to an increased number of patients and revenue. I was also responsible for providing excellent customer care to patients and saw to it that administrative duties were handled in a timely fashion. While in this position, I worked to develop effective marketing strategies that lead to an increased number of patients and revenue. I was also responsible for providing excellent customer care to patients and saw to it that administrative duties were handled in a timely fashion.

Campus Community Support

• Jul 2010 - Nov 2012

While with Beyond Academics, I instructed developmentally-challenged young adults in a post-secondary education program through individual classes or group support. Through goals from a person-centered plan, I provided daily lessons to ensure that students reached goals and were able to elevate to the next year of the program and make further progress towards independence. These lessons that I worked to instill became everyday tools used by these young adults to allow them to succeed independently and continue to grow in numerous areas of their lives.

Information Desk Associate

• Dec 2009 - May 2012

As an Information Desk Associate, I worked alongside a staff of over 50 student employees. My primary objective was to efficiently ensure that all patrons of the Elliott University Center were knowledgeable of campus resources and receiving the assistance necessary from building staff in order to successfully host and/or engage in campus activities. As an Information Desk Associate, I worked alongside a staff of over 50 student employees. My primary objective was to efficiently ensure that all patrons of the Elliott University Center were knowledgeable of campus resources and receiving the assistance necessary from building staff in order to successfully host and/or engage in campus activities.

Community Engagement Intern

• 2011 - 2012

In this role, I worked directly with the Director of Volunteer Operations, as well as Volunteer Services Coordinators. I took ownership over a variety of administrative functions including, but not limited to, credentialing documentation during the initial application, evaluation, confirmation and verification of medical volunteers. I communicated with medical volunteers and Operation Smile Global Staff to ensure all needs were met. Additionally, I maintained volunteer databases under the guidance of the Volunteer Services Team and the Director of Volunteer Operations to implement or update volunteer database information and usage. One critical aspect of the internship was that I actively participate in team meetings, events and other projects as requested to provide input and record takeaways.