Experience

Royal Continental Hotels & Suites

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Apr 2021 - Present

  Greetings and warm welcoming with smiles. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures… Show more Greetings and warm welcoming with smiles. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Show less Greetings and warm welcoming with smiles. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures… Show more Greetings and warm welcoming with smiles. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Show less



Spectrum Resort, Spa & Convention

• India
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Sep 2019 - Sep 2020

  Duty manager/Lobby manager •Assist in the day-to-day operation of the hotel front office •Supervise the operational activities of the hotel front desk within hotel •guidelines to provide the highest standard of courteous service Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed (includes shift closings, room deposits, refunds and rebates) •Train and develop Front Desk Agents. Prepare staffing schedules and complete… Show more Duty manager/Lobby manager •Assist in the day-to-day operation of the hotel front office •Supervise the operational activities of the hotel front desk within hotel •guidelines to provide the highest standard of courteous service Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed (includes shift closings, room deposits, refunds and rebates) •Train and develop Front Desk Agents. Prepare staffing schedules and complete payroll •Prepare and conduct Front Desk meetings and resolve issues. •Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. •Provide information and direction to staff to achieve 100% occupancy. •Review and resolve dispute accounts and Housekeeping discrepancies. •Perform check-in and out procedures. •Take personal responsibility for correcting customer service •Leading the front office team and maintaining a level of professionalism according to the standards. •Balancing the house and blocking rooms according to the standards set forth by the Hotel •Ensure adherence to all credit procedures in the front office, •reviewing high-balance report and follow up with credit manager or front office manager if needed. •Ability to handle relocation of guests according to established procedures. •Ability to interact and mingle with guest Maintaining guest satisfaction by dealing with guest concerns both in person and by correspondence. Promote and motivate agents to continually enroll guests and achieve monthly goals •Response and adherence to emergency procedures. Ensuring a smooth response and coordination of appropriate departments during all emergencies Show less Duty manager/Lobby manager •Assist in the day-to-day operation of the hotel front office •Supervise the operational activities of the hotel front desk within hotel •guidelines to provide the highest standard of courteous service Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed (includes shift closings, room deposits, refunds and rebates) •Train and develop Front Desk Agents. Prepare staffing schedules and complete… Show more Duty manager/Lobby manager •Assist in the day-to-day operation of the hotel front office •Supervise the operational activities of the hotel front desk within hotel •guidelines to provide the highest standard of courteous service Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed (includes shift closings, room deposits, refunds and rebates) •Train and develop Front Desk Agents. Prepare staffing schedules and complete payroll •Prepare and conduct Front Desk meetings and resolve issues. •Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. •Provide information and direction to staff to achieve 100% occupancy. •Review and resolve dispute accounts and Housekeeping discrepancies. •Perform check-in and out procedures. •Take personal responsibility for correcting customer service •Leading the front office team and maintaining a level of professionalism according to the standards. •Balancing the house and blocking rooms according to the standards set forth by the Hotel •Ensure adherence to all credit procedures in the front office, •reviewing high-balance report and follow up with credit manager or front office manager if needed. •Ability to handle relocation of guests according to established procedures. •Ability to interact and mingle with guest Maintaining guest satisfaction by dealing with guest concerns both in person and by correspondence. Promote and motivate agents to continually enroll guests and achieve monthly goals •Response and adherence to emergency procedures. Ensuring a smooth response and coordination of appropriate departments during all emergencies Show less



The Leela Palaces, Hotels and Resorts

• India
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor Butler

  • Sep 2016 - Apr 2019

• Front Office Butler

  • Nov 2014 - Sep 2016

  Royal club team leader as Butler in front office. ✓ Successfully managing front desk operations–reservations, room checks -in, billing night Audit etc. ✓ Making daily reports Like Flash, DBS, Email Capture, C-Form reports etc. ✓ Ensuring high levels of guest satisfaction at all times - anticipating and fulfilling guests Requirements as well as handling inquiries and complaints ✓ Managing smooth Reservations check INS and check outs of group and FITs & VIP’s. ✓ Monitored… Show more Royal club team leader as Butler in front office. ✓ Successfully managing front desk operations–reservations, room checks -in, billing night Audit etc. ✓ Making daily reports Like Flash, DBS, Email Capture, C-Form reports etc. ✓ Ensuring high levels of guest satisfaction at all times - anticipating and fulfilling guests Requirements as well as handling inquiries and complaints ✓ Managing smooth Reservations check INS and check outs of group and FITs & VIP’s. ✓ Monitored room availability using Opera. ✓ Taking in room Check in and check out. ✓ Greeted and registered guests and issued room keys. ✓ Performing cashier related functions like posting charges to guest accounts, rising paid out, Currency exchange and passer-by bills etc. ✓ Assists in preregistration and blocking of rooms for reservations. ✓ Fostered strong working relationships with all hotel departments. ✓ Directed the daily activities to the Team of team as duty manager ✓ Taking care of inventory & store (Mini bar, CGS, or other) for department. ✓ Maximized profitability rates through up selling at Front Desk. ✓ Well acquainted with Triton Guest Request service software, IDS opera and WINHMS. ✓ Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. ✓ Taking the charge of safety & security of the hotel. ✓ A result oriented professional with over seven years of experience in Operations, Guest Services & team Management in the Hospitality industry.