Experience

Redbrick Offices

• India
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Manager-Business Operations & Revenue

  • Apr 2023 - Present



Awfis Space Solutions Private Limited

• India
• Leasing Non-residential Real Estate
• 300 - 400 Employee

• Sr. Community Manager

  • Apr 2022 - Mar 2023

• Community Manager

  • Jun 2017 - Mar 2022



ITC GRAND CENTRAL

• Mumbai Area, India

• Assistant Manager Front Office

  • Feb 2014 - Aug 2016

  • Dynamic Front Office Management professional offering nearly 9 years of rich experience with renowned luxury hotels. Possess knowledge of Accommodation Management, Revenue Management, GDS, Room Pricing, Selling techniques & other reservation systems. • Expertise in driving hotel sales & revenue enhancement initiatives with strong track record of exceeding budgeted performance milestones along with conceptualizing & implementing cost control measures to optimize operational efficiency. • Natural flair for building relations, customer service & proven abilities in achieving optimum level of customer satisfaction. Adept at attaining service deliverables and experienced in team management & improvement in efficiency of operations. • Customer-satisfaction driven professional with excellent verbal communication skills, a professional appearance and demeanor to handle front office operations. Exceptional phone etiquette skills in a high-call volume environment & enjoys providing hospitality services to guests • Exceptional talent for problem solving through reasoned thought processes, as attested to by a track record for client loyalty and employer satisfaction; outstanding presentation and Leadership Skills. Show less



ITC KAKATIYA

• Front Office Executive

  • Jan 2012 - Dec 2013

  • Devising strategies for front office, bell stand, parking, concierges, etc. to enhance Hotel’s services and achieving organizational goals. • Working in close coordination with Sales, F&B, Housekeeping and other departments and leading efforts across planning and coordinating hotel housing activities. • Overseeing operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives. • Monitoring the delivery standards and measurement of guest service consistent with the service standards and brand attributes. • Developing and implementing policies, processes and procedures for assigned departments for achievement of high quality service and financial goals. • Formulate and implement policies, procedures and various operational strategies of the hotel while ensuring adherence to regulatory requirements and hospitality norms• Motivating, mentoring & guiding team members as well as performance assessment and recognizing their work & appreciating for employee satisfaction. • Providing ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. • Maintaining Reports like MIS, Daily Credit, Guest Feedback, Amenities Cost control and Training standards • Handling front desk activities such as billing and cash in accordance with hotel's standards. • Discipline, counsel and coach employees if necessary, using proper techniques and documentation. • Schedule routine inspections of the front office, back office, lobby and public areas to ensure the appearance of such areas reflects highly on the hotel brand. • Recognized for efficient operations and implementation of optimum strategies to ensure top/bottom line profitability with key emphasis to develop business through new accounts and service the existing clients. Show less

• Guest Relations Executive

  • Dec 2007 - Dec 2011

  • Handled customer relations, planning and executed the operations to ensure quality service, managing guest requests, complaints and feedbacks while displaying cordial attitude towards clients for referral & repeat business to enhance profitability and business volumes. • Planned and executed the operations to ensure quality service. Managed and monitored guest requests, complaints and feedbacks and checking the daily operations happening in the Front Office Department.• Contributed significantly in establishing and implementation of short and long-range departmental goals, objectives, policies, and operating procedures• Entrusted with the responsibility of giving escort to guests to their respective rooms. • Displayed cordial pleasing attitude towards clients. Was accountable for preparing room invoice and settling of pending bills at the time of departure• Responsible for Checking the daily arrival list and monitored all VIP movement while handling guest Check-Ins & Check-Outs Show less



Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

• Hyderabad Area, India

• Client Service Agent

  • Jan 2007 - Dec 2007

  • Managed reservations, cash counter and maintained the check in / checkout registers and reviews the duty roster. • Effectively managed customer relations, planned & executed operations to ensure quality service • Handled proactive customer relations. Planned and executed the operations to ensure quality service, Managed and monitored guest requests, complains and feedbacks. • Met client’s requirements and was responsible smooth functioning of the events like exhibitions, fashion show, birthday parties, marriages, etc. Show less