Experience

Vigilant Global Trade Services, LLC

• United States
• International Trade and Development
• 1 - 100 Employee

• Business Support Team Lead

  • Aug 2020 - Present



Celergo Hungary Kft.

• Budapest, Hungary

• Client Account Manager

  • Dec 2019 - Mar 2020

  My responsibilities were: - Generating reports to analyze and reconcile payroll data - Responsible for the accuracy and timeliness of each Client's payroll - Collaborate with other departments and international teams - Complete and deliver monthly checklist metrics (ensure step by step payroll process are followed) - Ensure all documentation is up to date - Review and communicate payroll changes between Client and Payroll Provider - Audit In Country Partners (ICP) calculation - Ensure all deliverables are completed timely and accurately (invoices, paydate, payslips) -Manage all steps of the funding process - Handle queries within SLA -Ensure each Client Calendar is managed without a delay for both party Show less



Bisnode Magyarország Kft.

• Budapest, Hungary

• Customer Service Consultant

  • May 2018 - Dec 2019

  My responsibilities were: - Ongoing Communications with the Customers via phone and email - Follow up and handle accordingly Special, unique complains -Cooperation with Data Operations Department (back office) - medium complex business qualification and risk management analisys making - Sending out AAA,AA,A cetifications via email -Support Billing Department regarding wrong money transfer -foreign reports interpretations and answer Customer queries about them -Testing Product Developments (PartnerControl, PartnerRadar) -Report technical problems in the Products -Maintaine accounts - Contact continously with the Parent company and the subsidiaries in english language -Support Sales Department -Handle all queries about International Identification Number Show less



Vodafone (VSSB Vodafone Shared Service Budapest)

• Budapest, Hungary

• Billing Operations Associate

  • Feb 2018 - May 2018

  My responsibilities were: - Prepare monthly invoicing of own cutomer portfolio - Follow up and handle accordingly billing queries within SLA - Ensure high quality of invoices by performing validation at all steps of the billing cycle, assigning priority, owner,timescales,next actions - Responsible for credit/debit management and collection activities of a pre-defined customer portfolio - Proactively contact Customers and Account/Service Managers for promt collection by regularly collecting and analyzing customer data - Keep in contact with the Implementation Team (handover new customers) and Data Team (if there is any unforeseen issue with the proforma) - Report any Master Data change to the relevant department Show less



Docler SSC Kft.

• Budapest, Hungary

• Customer Service Representative (english speaker)

  • Nov 2014 - Dec 2017

  My responsibilities were: - Continuously monitor the activities of the website and the live streams - Timely respond to the incoming emails and chats - Give general information about the special features and the site to the clients - Handle private complaints according to the Terms and Conditions - Contact with the loyal members and inform them about the new Promotions and the changes on the website - Filter inappropriate content on the Member's side (text, pictures, videos) - Report any unforeseen technical problem on the Member's end which can not be solve on the first level to the competent department - Request feedback regularly from the Users and Performers - Give general technical support to the users - Use TeamViewer program if Performers requested it - Participate on New Promotions - Recruit new Performers to the website - Making daily/weekly reports - Do several tests (technical and non-technical) with the Performers who wish to broadcast on the site - Test continuously the website and if there is serious technical problem with it, create a special ticket with high priority and forward it to the IT Department - Detect violations on the site and handle them accordingly - Keep in contact with the Billing Department and the Developers - Mentor new colleagues Show less