Reishiy May Terciano-Mercado
Payroll and Billing Specialist at Penbrothers- Claim this Profile
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Bio
Credentials
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Certificate in Psychology and Counselling
The School of Positive PsychologyDec, 2019- Nov, 2024
Experience
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Penbrothers
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Philippines
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Payroll and Billing Specialist
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Dec 2021 - Present
Part of the Payroll and Billing team of Servantex (US-based company) that process and transact employee payroll in a weekly basis. Works directly with 3rd party billing system - WorkRecords & Fieldglass. - Ensuring timely and accurate processing of 400+ payroll transactions weekly for the client. - Maintain accurate records for over 100 clients under WorkRecords. - Research and resolve discrepancy on timesheets - Assists Operations and Regional Managers with inquiries concerning payroll such corrections and adjustments - Transact miscellaneous items such as bonus, meal deductions, gratuities in Avionte and submit in the 3rd party billing systems (WorkRecords and SAP Fieldglass) - Verifying information such as SSN, Employee IDs, Assignments, Pay and Bill rates to ensure accurate data in Avionte and 3rd party systems. - Part of a team that oversee the WorkRecords/Fieldglass billing reconciliation to monitor if all transactions are billed correctly. - Work under pressure of time constraints while prioritizing client issues - Help train new comers in processing timesheet in WorkRecords - Resolves issues on paychecks and invoice correction. - Assists and participate in data efforts for special projects. Show less
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BottomLine
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Canada
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Advertising Services
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1 - 100 Employee
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Human Resources Administrator
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May 2021 - Nov 2021
Responsible for various Human Resource functions such as end-to-end recruitment process, onboarding, handled database of employee records, coordinate company workshop and provided administrative support. - Played a role in the formalizing the hiring, onboarding, and offboarding processes of the company - Performed recruitment tasks which include sourcing, interviewing, and administering personality tests for applicants - Managed the onboarding of new hires, from the briefing of company policies and procedures, through guidance on the different platforms used and introduction to Team Lead or Project Manager - Handled the update of employee records, ensuring all necessary documents are signed before and after onboarding - Coordinated company activities and workshops. Show less
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Lian Beng Construction (1988) Pte Ltd
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Singapore
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Human Resources Executive
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Mar 2019 - Oct 2020
- Managed work pass application, renewal, cancellation, and OFWAS updates in MOM - Handled the processing of payroll of about 200+ works for two companies under Lian Beng Group, using Unit4 and Prosoft software. - Administered payroll updates, adjustments, & deductions on a monthly basis. - Supervised updates in the base system for workers record changes, such as leaves of absence, terminations and new hires - Generated various payroll and management reports for Accounts and Management review. - Provided support to Management and Project Team by resolving some workers' issues on attendance, leaves, and accommodation. - Liaised with different authorities (MOM, BCA) regarding workers' concerns. Show less
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Guan Ho Construction Co (Pte) Ltd
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Singapore
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Construction
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1 - 100 Employee
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Human Resources Officer
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Jul 2010 - Feb 2019
- Managed full set of recruitment functions, including online job posting, CV screening, interview, employment contract preparation and onboarding. - Played a key role in formalizing the Human Resource Management System and employee Handbook - Handled the company's performance review program, creating appraisal forms and procedures to help management in their annual salary increment review. - Reviewed job descriptions across all levels by interviewing employees to construct an accurate picture of their duties. - Initiated connections with academic institutions for an on-campus interview and internship programs to attract young talents - In charged of the submission of CET (Continuing Education & Training) hours to BCA. - Collaborated with managers in the yearly planning of employee training - Responsible for applying and managing any training grants - Assisted QS department in tender process by providing necessary employee and project information. - Handled the Work Injury Compensation (WICA), responsible for coordinating with the subcontractor, worker, safety team and authority (MOM). Also responsible for releasing cheque and monitoring the case. - Assigned on-site as Project Admin/PRO, handling external complaints, managing site personnel leave, monitoring attendance and assisting Project Manager. Show less
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Austin Energy (asia) Pte Ltd
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Singapore
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Construction
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1 - 100 Employee
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Project Administrator
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Mar 2009 - Jul 2010
- Handled the safety training and timesheet preparation of 100+ workers and staff on site - Developed forms and procedures on site for efficient documentation - Coordinated with client, main contractor and head office staff for various administrative issues and inquiries. - Managed staff and workers' welfare on site such as dormitory matters for workers and leaves for staff. - Handled the safety training and timesheet preparation of 100+ workers and staff on site - Developed forms and procedures on site for efficient documentation - Coordinated with client, main contractor and head office staff for various administrative issues and inquiries. - Managed staff and workers' welfare on site such as dormitory matters for workers and leaves for staff.
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Goldin Enterprises
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United States
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Customer Service Agent
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Aug 2008 - Mar 2009
Demonstrated proficiency in handling variety of customers, through efficient coordination with airline crews and airport ground staff. Demonstrated proficiency in handling variety of customers, through efficient coordination with airline crews and airport ground staff.
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Japan Gas Corporation
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Subcontract Secretary
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Mar 2006 - Sep 2007
Provided overall assistance to the Contract Manager, including review of contract, writing business letters and maintaining well organized filing system Provided overall assistance to the Contract Manager, including review of contract, writing business letters and maintaining well organized filing system
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Philam Insurance Company, Inc.
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Philippines
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Executive Assistant
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Sep 2004 - Jan 2006
Provided executive level administrative support to the Vice President of Personal Lines Department, collating and submitting various reports to Regional SVP and COO. Serves as a primary point of contact for and liaison between Regional Executives and Personal Lines staff. Provided executive level administrative support to the Vice President of Personal Lines Department, collating and submitting various reports to Regional SVP and COO. Serves as a primary point of contact for and liaison between Regional Executives and Personal Lines staff.
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Education
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2000 - 2004
Miriam College
Bachelor's degree, Business Administration and Management, General
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