Site Reliability Engineer Manager

• Jan 2023 - Present

Automate the itopia cloud Duties and responsibilities: - Lead, manage, and mentor a team of SREs. - Develop and implement SRE best practices, processes, and standards for the delivery of CloudApps and Cloud Manager in Google Cloud. - Ensure the availability, performance, and security of CloudApps and Cloud Manager in Google Cloud. - Oversee and maintain legacy products such as Cielo and Hosted QuickBooks, including Windows administration, anti-virus, backups, and… Show more Automate the itopia cloud Duties and responsibilities: - Lead, manage, and mentor a team of SREs. - Develop and implement SRE best practices, processes, and standards for the delivery of CloudApps and Cloud Manager in Google Cloud. - Ensure the availability, performance, and security of CloudApps and Cloud Manager in Google Cloud. - Oversee and maintain legacy products such as Cielo and Hosted QuickBooks, including Windows administration, anti-virus, backups, and updates. - Collaborate with cross-functional teams, such as development, operations, and security, to drive continuous improvement of our production systems. - Drive DevOps initiatives and practices, including automation, continuous integration/continuous deployment (CI/CD), and continuous improvement. - Communicate the status of service reliability to stakeholders and help define and prioritize reliability improvements. - Plan and execute disaster recovery and incident response exercises. - Manage a Windows images update pipeline for CloudApps using Packer, Terraform, Cloud Build, and Azure DevOps. - Coordinate and drive the triage, resolution, and future prevention of outages and problems in the public Cloud. - Engage SMEs and staff necessary to diagnose and resolve issues real-time and then collaborate with necessary teams to prevent issue recurrence. - Stay current with industry trends and technologies in SRE and DevOps and make recommendations for adoption. - Implement and enforce policies and procedures to comply with compliance requirements and assist with the annual compliance readiness and audit process. itopia CloudApps Classroom platform gives students secure, single sign-on access to hundreds of industry apps from any web browser.

Senior Software Engineer

• Jan 2021 - Jun 2023

DevOps Engineer

• Feb 2017 - Jan 2021

Automate the itopia cloud Responsible for the design, automation and management of the continuous integration, continuous delivery and cloud environments at itopia. Duties and responsibilities: - Work directly with software developers and Team Leads to test system integrity - Design and implement build, deployment, and configuration management - Test implemented designs - Build and test automation tools for infrastructure provisioning - Handle code deployments in… Show more Automate the itopia cloud Responsible for the design, automation and management of the continuous integration, continuous delivery and cloud environments at itopia. Duties and responsibilities: - Work directly with software developers and Team Leads to test system integrity - Design and implement build, deployment, and configuration management - Test implemented designs - Build and test automation tools for infrastructure provisioning - Handle code deployments in all environments - Monitor metrics and develop ways to improve - Provide technical guidance and educate team members and coworkers on development and operations - Brainstorm for new ideas and ways to improve development delivery - Consult with peers for feedback during testing stages - Build, maintain, and monitor configuration standards - Maintain day-to-day management and administration of projects - Manage Continuous Integration and Continuous Delivery tools with team - Create and update documentation about various processes - Follow all best practices and procedures as established by the company. - Collaborate with software developers, business analysts and software architects to test and maintain web- and desktop-based business applications. - Prepare reports, manuals and other documentation on the status, operation, and maintenance of software deployment. - Research and evaluate a variety of software products. itopia’s Cloud Automation Stack (CAS) technology is the industry’s leading enterprise IT infrastructure management solution purpose-built for Google Cloud Platform (GCP) environments. CAS gives enterprise IT departments and service providers the ability to automate all things IT on GCP, including: virtual desktops and applications, graphic workstations, hybrid Active Directory (AD) environments, AD-based disaster recovery and Windows and Linux virtual machines—all through a single pane of glass management portal.

Lead Software Engineer

• Jul 2014 - Feb 2017

Responsible for the coordination and delivery of project commitments related to all phases of the Software Development Lifecycle, including discovery, architecture, design, implementation, deployment, and support. Provided technical direction and establishes priorities for work requests, also supported the preparation of the Product Roadmap. Served as a technical and operational liaison to help bridge gaps between teams of different expertise. Assisted with the recruitment of new talent for the… Show more Responsible for the coordination and delivery of project commitments related to all phases of the Software Development Lifecycle, including discovery, architecture, design, implementation, deployment, and support. Provided technical direction and establishes priorities for work requests, also supported the preparation of the Product Roadmap. Served as a technical and operational liaison to help bridge gaps between teams of different expertise. Assisted with the recruitment of new talent for the team and acted as the office administrator in charge of the day-to-day basis operations.

Network and System Administrator

• Mar 2014 - Jul 2015

Responsible for the deployment, configuration, maintenance and monitoring of all active network equipment and in house services in order to ensure a reliable, secure and efficient data communications network. Designed network policies and procedures to ensure security and the efficiency of IT infrastructure. Supported and administered third-party applications and troubleshoot issues and outages. Responsible for the deployment, configuration, maintenance and monitoring of all active network equipment and in house services in order to ensure a reliable, secure and efficient data communications network. Designed network policies and procedures to ensure security and the efficiency of IT infrastructure. Supported and administered third-party applications and troubleshoot issues and outages.

Software Engineer

• Sep 2010 - Feb 2014

Work as a developer, solution architect and lead software engineer during the development and maintenance of the Cuban ID System, a workflow-driven platform that integrates biometric verification technologies and allows the management of the different processes required for the safe and efficient execution of identification procedures. Work as a developer, solution architect and lead software engineer during the development and maintenance of the Cuban ID System, a workflow-driven platform that integrates biometric verification technologies and allows the management of the different processes required for the safe and efficient execution of identification procedures.