Reinier Gonzalez
Product Support Engineer at Avionica, LLC- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Apple Certified iOS Technician
AppleOct, 2016- Sep, 2024 -
Apple Service Fundamentals Completion
AppleOct, 2016- Sep, 2024 -
iOS Qualification
AppleOct, 2015- Sep, 2024 -
iPhone 6 and iPhone 6 Plus Course Completion
AppleOct, 2015- Sep, 2024
Experience
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Avionica, LLC
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United States
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Product Support Engineer
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Jun 2018 - Present
• Interface with current customers at all levels, as required, for the diagnosis and resolution of field failures or problems. • Analyze devices’ logs to find root cause of problems and improve the troubleshooting processes. • Work with internal research and development personnel as required in implementing complex changes to existing products. • Research and recommend solutions for component availability/reliability issues arising during the life cycle of the product. • Assist internal and external Technical Publications personnel with the description of product functions, operation, testing and troubleshooting procedures. • Participate in customer’s meeting to provide SLA status and provide solutions to their obstacles. Show less
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Best Buy
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Retail
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700 & Above Employee
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Geek Squad
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Oct 2009 - May 2018
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Education
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2015 - 2018
Florida International University - College of Engineering & Computing
Bachelor's degree, Computer Engineering -
2010 - 2015
Miami Dade College
Associate of Arts (A.A.), Computer Engineering
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