Key Account Sales & OEM Business Development

• Jul 2017 - Present

Manager After Sales Service

• Nov 2011 - Jan 2017

• TEAM MANAGEMENT OF >100 EMPLOYEES.• CUSTOMER RESPONSIBILITY Increase customer satisfaction (Service availability, staff skill level, etc.). Development of Service strategy and new Service products. Spare Part availability, Pricing, Good will. Upgrade activities, Action plan´s Claim Management• BUSINESS RESPONSIBILITY Increase Spare Part & Service turnover to secure company targets. Budget plan & Cost center control. Development of KPI´s and Score Cards. Support/Control/Benchmark of branch offices (Skills, Turnover, MTTR). Development of new Retrofits (Market analysis; Business Plan; Product Development). Product Marketing and Product Presentation at customers on site and exhibitions.• PRODUCT RESPONSIBILITY Quality Management (Quality report and quality improvement). Task Forces. Six Sigma. Audits.• STAFF RESPONSIBILITY Recruiting, qualification, training and motivation• STRATEGIC PLANNING OEM Business Integration; Planning of Industry 4.0 products.• EFFICIENCY UP (Establishment of Ticket System; Knowledge Database; ONLINE-Trainings). • NATIONAL & INTERNATIONAL SERVICE MEETINGS• MEMBER OF THE COMPANY MANAGING TEAM

Manager 'Team Support & Engineering'​ in After Sales Service Department

• Nov 2001 - Oct 2011

• Team Management of >15 employees. • Budget Plan and Cost Center responsibility.• Project Engineering & Customizing of Injection Molding Machines in the field.• Development of Retrofits for Injection Moulding Machines (Software, Electric, Hydraulic, Mechanik, Drive Systems, Documentation) and Robots (SEPRO, WITTMANN).• Technical Support for Service Hotline, Service Technicians and Customers worldwide.• Customer visits worldwide.• Sales support.

Support-Engineer 'Team International'​ in After Sales Service Department

• Nov 2000 - Oct 2001

• Support for branch offices, agents and global customers (german/english). Technical support; Spare part and retrofit quotation; Order processing; Claim Management. • Training of service and engineering staff worldwide on site in branch offices (USA 3 months, France 2 weeks, Italy 3 weeks).• Customer visits worldwide.• Sales support.

Software-Engineer 'Team Support & Engineering'​ in After Sales Service Department

• Oct 1991 - Oct 2000

• Control Development & Customer Applications for Injection Molding Machines in the field (Software/Electric).• Retrofit development (Software/Electric)• Software development (SIGMATEK control). • Commissioning of customized software at customer on site worldwide. • Optimization of machine performance on site. Tuning, updating and bug fixing.• Technical Support for Service Hotline, Service Technicians and Customers worldwide (german/english).• Technical Training for Service Staff worldwide (german/english).