HR Director

• Sep 2020 - Present

National Human Resources Manager

• May 2018 - Jan 2020

Developing, implementing and managing all Human Resources processes, including Organizational Development, Labor Relations, Talent Attraction, HR Planning, Total Compensation and Payroll. Member of the Mexico Steering Committee for strategic planning and decision making.• Developed a talent attraction strategy for the key position of Collection Operator. This is the most important operational position in the company, and there was a turnover of over 25%, affecting services. Generated a comprehensive recruitment plan that included the creation of alliances with strategic recruitment agencies nationwide, as well as, training of the HR team. This resulted in the reduction of staff rotation to less than 3% and saved the company up to $30M MXN annually, in potential service penalties and contract losses.• Designed a new organizational structure based on a benchmarking analysis in conjunction with the most efficient branches of the company in LATAM (Argentina and Chile), achieving a reduction in the workforce with an annual savings of $15M MXN per year.• Led the successful transition process to a new union, using clear communication and a win-win perspective, seeking to improve the employee’s representation. This allowed the company to comply with the new labor legislation and to mitigate a risk of strike that could generate losses of more than MXN $300M annually.• Developed a new employee termination procedure in accordance with new labor legislation and company policies, while reducing labor lawsuits by 90%, resulting in an annual savings in legal expenses of up to MXN $6M.

Human Resources Manager

• May 2016 - May 2018

Managed all Human Resources processes in Mexico City, including a Naucalpan Plant and Corporate/Commercial Offices, with a total staff of 600 employees. Member of the National Management Committee.• Restructured the operational vacancies’ hiring process, improving the recruitment and selection time by 90% in a period of 3 months. This initiative also resulted in the reduction of overtime pay by more than $500K MXN annually, and mitigated the possibility that important clients such as Walmart, would have applied compliance penalties for excess weekly hours.• Conducted a salary market analysis that led to the approval of a salary increase for the operating level employees, improving talent acquisition and decreasing the turnover on these positions by more than 60%.

Human Resources Manager

• Nov 2013 - Feb 2016

Responsible for all Human Resources processes in the Ice Cream business unit, with a headcount of 750 people. Member of the Synergy Committee for the commercial areas of all the company's businesses.• Implemented an incentive program for the operating personnel, resulting in a decrease in absenteeism from 16% to 7%, and savings in overtime of more than $300K USD annually, while increasing the production of ice cream liters by 32%.• Closed 6 non-productive commercial branches, without any labor relations conflicts. This closure allowed the company to generate savings of more than $240K USD annually.

Human Resources Coordinator

• Oct 2006 - Oct 2013

Human Resources Specialist

• Nov 2002 - Sep 2006

Communications Analyst

• Feb 1999 - Oct 2002