Educator

• Jan 2023 - Present

Delivering customized learning experiences for students all over the world focused on optimizing language skills and academic performance. Delivering customized learning experiences for students all over the world focused on optimizing language skills and academic performance.

Professional Educator

• Sep 2018 - Aug 2022

- Gathered/analyzed data to generate quarterly reports focused on performance and next steps needed to streamline strategic planning process. - Determined areas of growth, generated and implemented action plans, and was accountable for target achievement. - Facilitated training for groups of 30+. - Drafted and coordinated internal/external communications (emails, newsletters, and phone calls, as well as in-person meetings & training). - Recorded meeting minutes and produced updates for staff and stakeholder review. Key Achievements: - Improved efficiency of KPI attainment by 5-7% yearly through professional development and goal setting. - Saved time and effort during face-to-face meetings by researching and compiling resources and materials ahead of time. - Strategically evaluated client/stakeholder engagement and satisfaction through analysis of survey results. - Enhanced company performance year over year by 15% through the creation of on-brand proposals for growth and improvement of client engagement, satisfaction, and efficacy. - Recognized for the ability to initiate conversations to improve workplace relationships and work through roadblocks limiting team performance. - Increased usability of materials/documents by 60% through effective cataloguing and organization. - Introduced tracking systems to ensure proper usage of materials. Show less

Tea Guide

• Oct 2015 - Jun 2018

Administrative Assistant

• May 2013 - Feb 2018

- Supported the recruitment, interviewing, and onboarding of found staff. Including the creation/preparation of interview and new hire documents and packages. - Cultivated relationships and open lines of communication with leadership and staff to enhance efficiency and ensured company goals are met. - Generated documents, spreadsheets, and presentations for internal and customer-facing needs. - Maintained training files and records and ensure all future training sessions were scheduled/coordinated efficiently as needed. Key Achievements - Increased the efficiency and usability of the filing system by ~50% through strategic optimization, the digitizing of documents, and creation of a reproducible filing naming formula. - Authored or enhanced 100+ documents outlining environment and safety guidelines to Responsible Care codes of practice. - Designed and introduced on-brand customer-facing, new hire, and contractor documents after company acquisition. - Decreased orientation timeline by two days by overhauling current Human Resources documents for new hires. - Improved the future update process for print resources and documents through the implementation of hyperlinks connected to a searchable master list document. Show less

Outdoor Pool Director, Lifeguard, and Instructor

• Apr 2015 - Jul 2017

- Greeted customers with a smile, provided friendly and efficient customer services, and resolved any issues with professionalism. - Facilitated training sessions and stand meetings for aquatics team (20+ aquatics staff) to ensure optimal staff performance. - Generated, tracked, and maintained monthly schedules during busy summer months for 20+ staff across three pools. - Communicated with contractors to ensure building and facilities were maintained and complied with health and safety regulations. - Coordinated emergency response procedures and practice as a community shelter-in-place. Key Achievements: - Improved operations by implementing streamlined procedures for reporting incidents. - Brought in $1000’s in revenue each season through the building of community relationships and weekly facility bookings. - Reduced operation costs by 25% by strategically sourcing for regularly used essentials such as first-aid equipment and concession items. - Increased community engagement and general facility use by 20% by introducing youth programming. Show less

Wellness Coach

• Nov 2014 - Feb 2015

Energy Trader

• Feb 2012 - Mar 2014

Retail Sales Associate

• Oct 2013 - Feb 2014

Guide Leader

• 2011 - 2013

Assistant Coach

• Jul 2008 - Jun 2009