Senior Business Analyst

• Jul 2019 - Present

• Involved in strategic project development and financial plan of organization. • Planning projects from start to completion involving deadlines, milestones and processes. • Maintaining communication with various internal and external departments in a way that delivers a positive image of the company • Analyze projects, define the scope of potential projects, conducting risk assessments, preparing budgets and timelines required to execute these projects in line with the requirements of stakeholders. • Design user experience as per client’s requirements/ design product concept and guide the development team in delivering the projects. • Provide feedback and resolve complex problems • Discover ways to enhance efficiency and productivity of procedures and people • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions • Producing accurate and timely reporting of program status throughout its life cycle • Perform training management • Develop a budget and operating plan with senior officials for projects/ products • Build strong working relationships with external stakeholders and internal departments • Assist and cooperate with the team, ensuring that end user’s expectations are perfectly identified and developed • Cooperate quality assurance team Project Management - involved in strategic project development and financial planning and ensuring project management life cycle. • Prepare all administrative documents of project/ product: Tender document, Project proposal/ project agreement. • Prepare all projects related documents of project/ Product: SRS, BRS, UAT QA Report, User manual, Training manual etc.

Senior Application Specialist

• Aug 2018 - Jun 2019

• Project Management- highly involved in strategic planning and ensuring project management life cycle. • Highly involved in Company’s development, policies, growth and execution planning. • In-charge of all projects from lead generation to monitor and ensure development and timely delivery. • Project/ Product analysis- analyze project scope, features and deliverables. Work closely with the client and coordinate team for business understanding and product/ project design. • User experience design- design application according to business and prepare prototype, workflow charts, diagrams and other materials necessary for application. · Lead and support the team in understanding scope, feature and business. Provide mock UI for better understanding and front-end designing. • Work closely with team members to make them understand of requirements and design of the project/application. • Monitor project, effectively communicate with higher authority and clients for smooth & efficient development & delivery. coordinate project delivery, installation, support & maintenance. • Perform role as a single point of contact for all project-related issues and ensuring consistent delivery. · Documentation- prepare all related documents such as; BRS, SRS, UAT, QA Report, Tender, Proposal/agreement, etc. • Work closely with higher authorities and internal/ external clients regarding both administrative and development of projects.

Project Coordinator

• Apr 2015 - Jul 2018

• Involved in project planning and ensuring project management life cycle. • Prepare proposals and supporting documents for tender/bid submissions. • Prepare administrative, business and technical documents, such as Project/ Product proposal, Agreement, BRS, SRS, UAT documents, User Manual, Training Manual etc. • Develop multiple business architecture simultaneously using requirements such as scope, processes, alternatives, risks • Work closely with the client and coordinate team for business understanding and product/ project design and ensure alignment with development teams and stakeholders. • Analyze client’s business requirements and processes through document analysis, interviews and workflow analysis. • Translate stakeholder requirements into deliverables such as wireframes, user stories, workflow/process diagrams, data flow/data model diagrams. • Determine testing approach, partnering with QA team to ensure bug-free software solutions. • Participate and conduct training sessions to train clientside users. • Work closely with Finance Team to ensure timely reception of Purchase Orders and Bill Submission • Coordinate project delivery, installation, support & maintenance and perform the role as a single point of contact for all project-related issues and ensuring consistent delivery. • Work closely with higher authorities and internal/ external clients regarding both administrative and development of projects.

ERP

• Nov 2014 - Mar 2015