Human Resources Generalist

• Dec 2022 - Present

Human Resources Coordinator

• Sep 2022 - Dec 2022

Team Leader

• Jan 2022 - Sep 2022

As a Team Leader, operations in fraud & finance, I am responsible for a. managing a team varying in size between 10 to 20 advisors, b. day-to day supervision of my team production numbers, quality of their delivery and attendance, c. coaching, mentoring, and implementing corrective actions d. monitoring and identifying performance-related barriers e. setting expectations and following up on weekly coaching and ensuring mental wellbeing of the team g. conducting team meetings and providing timely updates, and h. providing subject matter expertise and grooming the team to take extra responsibilities Show less

HR Consultant

• Oct 2014 - Apr 2020

a. Conducting HR audit/assessment for client organizations, b. Conducting training needs analysis and designing a training calendar, c. Developing HR policies and procedures, a competency-based performance management system for client organization based on the analysis of HR audit, and in consultation with the client management team, d. Facilitating workshops to support client institutions to develop strategic business plans, project proposals, project or operation planning, etc. e. Designing and delivering team building events and training as per the requirement of client organizations, f. Developing training materials, designing training modules, and delivering training to the participants, Show less

HR Officer

• Apr 2013 - Oct 2014

• To be fully involved with all the routine functions including issuance of appointment letters, confirmation letters, increment and promotion letters, termination letters, acceptance of resignation letters, preparations of personal files of the employees. • Maintain personal records of all employees across the country • To maintain leave and attendance records of employees • To initiate the process of PMS and prepare increment letters across the country • To learn and work on SAP for all HR work. • To generate all personnel information reports from time to time. • To generate monthly manpower and other related statements for the company • To be responsible for all documentation procedures and processes connected with recruitment and resignation of employees. • Prepare Monthly HR MIS, ABCD report and weekly Gap analysis report on man power strength in store. • To carry out all other duties ancillary and incidental thereto as well as any other duties assigned from time to time. Show less

Executive HR

• Jan 2012 - Apr 2013

Executive HR in PMS department.  Handling Performance appraisals for all the 11 units of Sahyadri Hospitals, i.e. Preparing Appraisal Policy & Appraisal forms, releasing of forms, tabulation of Appraisal scores, Assisting during management Presentation, Release of Increment Letters and Promotion letters.  Managing the Performance Appraisal data i.e. for approx 2000 Employees (Data management in Excel of employees all over units).  Providing Appraisal trainings and assisting during unit visits,  Compiling monthly MIS of all the units & preparing Attrition Analysis PowerPoint presentation.  Conducting monthly Rewards & Recognition Program all over units, i.e. Implementation of activity for the first time, preparation of Policy for approval, conducting training for awareness, Collecting employee nominations from HoD’s, Collecting patient & employee feedbacks, tabulation of scores, Distribution of rewards.  Part of ESS (Yearly) Activity (i.e. tabulation of the employee feedbacks , preparing data for presentation  Visiting units and conducting New Joinee Meetings (to gauge the comfort level & the performance of the new joiners periodically)  Conducting Grievance sessions for employees at unit level (to provide a platform for the employees to put forth their grievances) and sending report of same to Manager. Show less

Customer Service Representative

• Aug 2008 - Sep 2009

CSR  Handling queries and calls of customers possessing Bajaj Health policies  Handling queries and calls of customers possessing Bajaj travel policies (International calls)  Handling queries on mails as well, for customers and for paneled hospitals of Bajaj Allianz.  Claim Registration for Reimbursement and Cashless Claims.  Intimating Status of the Claim to the Hospitals and customers.  Coordinating with the doctor’s team for the coverage of the ailment under the policies.  Maintaining Reports Show less