Experience

Ramp

• United States
• Financial Services
• 400 - 500 Employee

• Customer Success Manager

  • Jan 2022 - Present

  - Responsible for assisting customers during critical phases of the customer lifecycle as well as improving product and spend activation for mSMB and SMB customers through regular onboarding calls, demos, and email communications - Create and run targeted campaigns on customers at-risk of churn, preserving relationships across several customer segments- Collaborate across Product, Engineering, Support, Customer Education and other operational teams to build and implement scalable playbooks for onboarding new customers and resolving customer issues Show less

• New Business Development, Inbound

  • Aug 2021 - Dec 2021

  - Regularly exceeded sales quota by 10% per month by generating new business pipeline through inbound opportunities by helping prospects understand the value of Ramp and uncovering solutions to address customer needs and pain points-Created and led team onboarding as well as product trainings

• New Business Development, Outbound

  • Jun 2021 - Aug 2021

  -Sourced new sales opportunities through inbound qualification and outbound outreach-Created warm and cold outbound campaigns to develop top of sales funnel



Candid

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Studio Strategy Associate

  • Dec 2018 - Nov 2020

  - Leveraged data visualization and reporting tools in order to streamline sales performance and processes across 25+ retail locations and mail order business streams- Built and executed B2B sales program, driving revenue from dental partnerships and businesses in six cities on the east coast- Created and led the Sales Training Program and Standard Operating Procedures utilized by the retail sales team

• Care Specialist

  • Sep 2018 - Dec 2018

  - Consistently exceeded sales quotas by more than 20%, driving an average monthly conversion rate of 90% or above- Developed strong relationships with clients that led to a regular stream of referrals for the company

• Operations Associate

  • Apr 2018 - Sep 2018

  - Resolved customer inquiries and managed escalations via Zendesk, Salesforce and Active Campaign- Collaborated with Candid orthodontists, our manufacturing partner, and our insurance team to resolve customer escalations and improve our in-treatment NPS



City Growers

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Lead Camp Counselor

  • Jun 2017 - Aug 2017



Environment New York

• United States
• Environmental Services
• 1 - 100 Employee

• Field Manager

  • Jun 2016 - Jan 2017



Dickinson College

• United States
• Higher Education
• 700 & Above Employee

• Housing Apartment Manager/Residential Advisor

  • Aug 2014 - 2016



United Nations Framework Convention on Climate Change (COP20)

• Lima, Peru

• Undergraduate Student Researcher

  • Nov 2014 - Dec 2014

  Conducted qualitative research on how equity plays a role in climate change negotiations for both developed and developing countries Conducted qualitative research on how equity plays a role in climate change negotiations for both developed and developing countries



American Museum of Natural History

• United States
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Museum Education Employment Program

  • Jun 2013 - Aug 2013



American Museum of Natural History

• United States
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Volunteer Services Associate

  • Jun 2011 - Aug 2011