Experience

DG-Well

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Sep 2021 - Present

  1- Managing the initial contact with new customers and generally giving new customers a positive impression of the company. 2- Showing customers how to use the company’s products and services so that they get best value from what they have bought. 3- Checking with potential customers to see if they need any more information about our products or services. 4- Coordinating both pre-sale and after–sale activities 1- Managing the initial contact with new customers and generally giving new customers a positive impression of the company. 2- Showing customers how to use the company’s products and services so that they get best value from what they have bought. 3- Checking with potential customers to see if they need any more information about our products or services. 4- Coordinating both pre-sale and after–sale activities



innlife investment & technology company

• Egypt
• Investment Management
• 1 - 100 Employee

• Account Manager

  • Mar 2020 - Jul 2021

  Manage accounts (Facebook page- customer service team – manage customer relation with company) Manage accounts (Facebook page- customer service team – manage customer relation with company)



Dulex Lab

• Egypt
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2016 - Mar 2020

  1. Manage Online sales accounts operations ( sales targets, Market Share, promotions, margins and activities). 2. Responsible for the online channel, forecast & sales force management including. 3. Create annual contracts with Different online channels like Souk, Jumna annual sales target. 4. Develops sales promotion across online sales channel. Manage the conflict between online and other channels. 5. Responsible to search and recruit new potential accounts. (Chain pharmacies, A+ GYM, Beauty clinics and clubs). 6. Managing a products’ portfolio of more than 20+ SKUs Protein bars and sport nutrition products. 7. Plan, select and launch yearly new line up, as well as work on maintain competitive pricing 8.Liaises with Trade Team to provide timely analysis for Sell Through performance to maintain healthy stocks and limit price burning. 9.Liaises with Corporate Marketing Team to plan for marketing activities 10. Promotion management through setting & applying yearly marketing calendar for online accounts taking in consideration seasonality index Show less



Insurance Brokerage United Group

• Egypt
• Insurance
• 1 - 100 Employee

• Sales and Marketing Team Leader

  • Jan 2008 - Dec 2011

  ● Train Trainees to ice break on the phone● Train to make meetings and arrange their meetings throughout the day● Make sure that trainees have a financial plan for customers● Have reports on weekly basis to sort out the results of the week● Working on improving sales team skills to come out with best sales results

• Sales Agent

  • Jan 2006 - Dec 2007

  ● Responsible to create meeting through the phone with customers.● Handle product explaining through the phone to convince customer and gain a meeting● Make sure to be prepared with what the customer's needs are so I can achieve the deal● Handling all the client inquires.● Prepare the weekly schedule for the manager.● Handling any problems in the Event or Exhibition.● Comparing the best prices and conditions.● Targeting the leading companies which reflects reputation of our company.● Creativity and being unique, sometimes, rather classic to meet clients requirements.● Analyzing Marketing needs to form a monthly report. Show less



Alico Insurance

• Cairo, Egypt

• Sales Agent

  • Jan 2005 - Dec 2006

  ● Responsible for making calls distributed by managers ● Giving a simple introduction to customers about the company. ● Upselling insurance products to customers. ● Providing sufficient information to customers. ● Comparing prices between our company and other companies in order to improve our services ● Fulfill required target to meet company expectations. ● Responsible for making calls distributed by managers ● Giving a simple introduction to customers about the company. ● Upselling insurance products to customers. ● Providing sufficient information to customers. ● Comparing prices between our company and other companies in order to improve our services ● Fulfill required target to meet company expectations.



Bony Future Marketing (Ranin) + Cities of the Sun

• Cairo, Egypt

• Telesales Agent

  • Jan 2004 - Dec 2005

  ● Selling products over the phone to customers ● Handling all the customers inquires. ● Preparing the weekly schedule. ● Handling customer’s complaints. ● Handling any problems in the reservation issue ● Comparing the best prices and conditions. ● Responsible of convincing customers to buy company products. ● Selling products over the phone to customers ● Handling all the customers inquires. ● Preparing the weekly schedule. ● Handling customer’s complaints. ● Handling any problems in the reservation issue ● Comparing the best prices and conditions. ● Responsible of convincing customers to buy company products.