Project Managenet Officer Assistant

• Nov 2021 - Present

Freelance HR Support

• Oct 2020 - Present

• Design and implement an overall recruiting strategy. • Consult with Line Manager to discover staff requirements and specific job objectives. • Write and post job descriptions on career websites, newspapers, and universities boards. • Source candidates by using databases and social media. • Evaluate and screen resumes and cover letters. • Use recruiting tools like tests and assignments to assess candidates’ skills. • Conduct phone, Skype, and/or in-person interviews. • Provide a shortlist of qualified candidates to hiring managers. Show less

Admin Operations Manager

• Jun 2019 - Oct 2020

• Provide inspired leadership for the organization. • Develop, implement and review operational policies and procedures. • Assist HR with recruiting when necessary. • Help promote a company culture that encourages top performance and high morale. • Oversee budgeting, reporting, planning, and auditing. • Work with senior stakeholders. • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. • Work with the board of directors to determine values and mission. • Identify and address problems and opportunities for the company. • Build alliances and partnerships with other organizations. • Support worker communication with the management team. Show less

Office Manager & PA

• Jan 2017 - Apr 2019

• Assist the Executive Director with his daily schedule and duties, including managing his calendar, commitments, and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.). • Provide general administrative support. • Receiving and interacting with visitors. • Answering and managing incoming calls. • Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer, and disposal. • Arranging meetings and conference calls (including coordinating all meeting logistics, developing agendas and meeting materials, etc.). • Drafting correspondence and presentations. • Recording, transcribing, and distributing notes/minutes of meetings. • Providing other daily support to staff as needed. • Perform general office/facilities management duties to include: • Managing the inventory of office supplies, ordering additional supplies as needed, and ensuring that costs are appropriately managed. • Planning space allocations, layouts, and floor move as required. • Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep. • Reconciling invoices and filling out payments request with proper coding. • Responsible for management of Central Office petty cash with the support of the Receptionist. • Ensuring office lease agreements are in place and renewed, and payment is raised in a timely manner with the accounts department. Show less

Senior Projects Coordinator

• Apr 2013 - Jan 2017

-Coordinate project management activities, resources and information. -Performing some administrative, such as arranging meetings, developing agendas, and preparing progress reports. -Organizing, attending and participating in stakeholder meetings. -Serving as a key resource for program reporting and coordination. -Preparing necessary presentation materials for meetings. -Ensuring project deadlines are met. -Determining project changes. -Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. -Ensure stakeholder views are managed towards the best solution. -Create a project management calendar for fulfilling each goal and objective. -Ensuring all documentation is maintained appropriately for the project. -Arrange meetings where appropriate and distribute minutes to all project team members. Show less

Office & PR Manager

• Feb 2010 - Mar 2013

Calendar Management, Meeting & Appointments • Manage and maintain the Chairman’s calendar and be able to prioritize and monitor any schedule/diary conflicts • Plan and schedule meetings and appointments for both internal and external meetings, exhibitions and business travel • Update the Chairman of upcoming deadlines for both internal & external commitments and engagements • Coordinate meetings, discussions, and appointments including preparation of materials for discussion and other amenities • Attend and prepare minutes and records of various Weekly/ Monthly meetings. • Distribute the minutes of the meeting on a timely basis and follow up actions when relevant. • To prepare for the next meeting by collecting and providing relevant materials. • Follow-up on incoming and outgoing correspondences and arrange for distribution of correspondences on a timely basis • Review the applicability and priority of correspondences, reports, and other documents and to highlight any urgent correspondence • Filter information, communication and taking appropriate action by escalating or redirecting based on the Chairman's direction in order to manage his time efficiently • Record-Keeping and File Management • Maintain and control an accurate and complete record of documents and correspondences in the Correspondence Database. • Manage an organized filing system for efficient data retrieval. • Ensure that the necessary documents such as records of correspondences, memos, minutes of meetings, and any data/ information back-up are readily accessible when required • Manage and maintain the Chairman's contacts database and ensure that it is up-to-date Reporting and Monitoring • Ensure timely and accurate preparation of documents, reports, papers, and presentations for upcoming meetings/ appointments • Develop and maintain periodic reporting for the Chairman office as and when required Show less

Senior Branches Coordinator & PA for the GM

• Jan 2005 - Aug 2009

As Senior Branches Coordinator:• Supervising all Nokia – Raya Branches 39 Shop’s transactions.• Administrating Branches’ facilities.• Administrating Branches Services for different departments in the company• Handles Shops' Employees affairs such as the Salaries, Uniform and Stationery• Audits the Shops Fixed Assets.• Handling the marketing brochures.• Follow up Branches Legal Documents workflow.• Supervising Operation Transaction Workflow.As Personal Assistant:• Acting as the first point of contact: dealing with correspondence and phone calls• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.• Booking and arranging travel, transport, and accommodation• Organizing events and conferences• Reminding the manager/executive of important tasks and deadlines• Typing, compiling and preparing reports, presentations, and correspondence• Managing databases and filing systems• Implementing and maintaining procedures/administrative systemsRAYA Contact CentreCustomer Care Representative (January 2003- December 2004)• Call center Team leader responsible for agents, calls in queue, transactions, escalations, and quality of operation.• Handle Customer Demands.• Escalation through phone calls, Questionnaires and facilitate reaching the customer needs. Show less

Customer Servise Supervisor

• Apr 2003 - Jul 2005

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.