Reham Abdelkhalik
SAP Demand Generation Manager at TeamIdea- Claim this Profile
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Bio
Credentials
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SAP PartnerEdge – Sell Partner Discount Training
SAPDec, 2022- Oct, 2024 -
Web Assessment for SAP Franchise Sales Methodology - Selling4Success
SAPDec, 2022- Oct, 2024 -
Sales Knowledge 2021 - SAP Partner Digital and Social Selling Expert
SAPAug, 2021- Oct, 2024
Experience
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TeamIdea
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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SAP Demand Generation Manager
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Jun 2023 - Present
Responsible for developing and implementing strategies to generate leads and revenue for my company .and working closely with the sales and marketing teams to align efforts, using data and analytics to measure and improve performance. Responsible for developing and implementing strategies to generate leads and revenue for my company .and working closely with the sales and marketing teams to align efforts, using data and analytics to measure and improve performance.
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Abacus Cambridge Partners
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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SAP Digital Sales Demand Executive -KSA
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Aug 2021 - Feb 2023
Act as the main point of contact for the accounts managed. Build and maintain long-lasting relationships with clients and prospects. Act as the main point of contact for the accounts managed. Build and maintain long-lasting relationships with clients and prospects.
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INNOVATECH
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Pakistan
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Business Consulting and Services
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SAP Sales Executive
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Jun 2020 - Jul 2021
Be knowledgeable about the product. Identify prospective customers, lead generation, and conversion. Contact new and existing customers to discuss needs. Emphasize the features of products to highlight how they solve customer problems. Answer questions about the products. Be knowledgeable about the product. Identify prospective customers, lead generation, and conversion. Contact new and existing customers to discuss needs. Emphasize the features of products to highlight how they solve customer problems. Answer questions about the products.
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Mashura Consultants
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Egypt
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Information Technology & Services
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1 - 100 Employee
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SAP-Sales Executive
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Dec 2018 - Mar 2020
Conduct daily calls and face-to-face meetings with potential customers. • Generating leads and visiting potential customers to sell our product. • Communicate with customers in an effective manner by listening to their needs and providing suitable solution for them. • Monitor the company's competitors and market conditions to understand a customer's specific needs • Able to achieve monthly targets. • Enthusiastic, flexible and self-motivated to generate maximum sales. • Create marketing awareness job requirements Show less
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Mubasher Trade Egypt
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Egypt
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Financial Services
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1 - 100 Employee
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Sales Advisor
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Mar 2016 - Aug 2018
Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions. Maintain in-depth product knowledge in order to supply customers with the best, most accurate information possible Utilize persua\sion techniques when necessary to close sales Handle customer phone calls and emails in a polite, professional, and prompt manner Take product orders from customers over the phone, via email, and in-person Receive customer complaints and suggest necessary solutions and changes to address the issue Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand Show less
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Sales Administrator
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Feb 2016 - Aug 2018
Process orders via email or phone• Check data accuracy in orders and invoices• Contact clients to obtain missing information or answer queries• Liaise with the Logistics department to ensure timely deliveries• Maintain and update sales and customer records• Develop monthly sales reports• Communicate important feedback from customers internally• Ensure sales targets are met and report any deviations• Stay up-to-date with new products and features
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DirectFN
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Saudi Arabia
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Support Team Lead
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Jan 2013 - Feb 2016
Receive all inquiries and complaints coming from customers and speed of its responseGood to deal with the inquirer or complainant to suit the nature of the query or the complaint and as befits the status of the institutionImplementation of policies and instructions for customer service and approved by the Director of Marketing and ProcurementWriting a daily report to indicate what has been achieved Results of internal audits for the instructions of customer service through quality management systemAttendance and compliance reports by Human Resources ManagementWeekly reports filed by direct service officer (Customer Service Coordinator)Providing help and advice to customers using my organization’s products or services;Communicating courteously with customers by telephone, email, letter and face to face;Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;Handling customer complaints or any major incidents, such as a security issue or a customer Issuing refunds or compensation to customers;Keeping accurate records of discussions or correspondence with customers;Analyzing statistics or other data to determine the level of customer service of organization is providing;Developing feedback or complaints procedures for customers to use; developing customer service procedures, policies and standards for the organization or department; Show less
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Technical Customer Support Representative
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Jan 2007 - Dec 2012
•Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidanceGuidance of the users to support them in becoming more productiveSupport in the development of programs to train the customer on how to properly use the productsConcession of the customers' troubles by recommendation of products, services or proceduresEvaluation of the systems' problems to recommend enhancements
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Education
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Ain Shams University
Bachelor's degree, Business/Commerce, General
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