Experience

Shikoo auto

• Egypt
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior service advisor

  • Feb 2023 - Present

  ●Malfunction diagnoses by using ista+ &x diag pro ●Filling repair order sheets and processing ●Following up with Customers for upcoming periodical checks/maintenance by phone ●Conforming and identify customers' need ●Malfunction diagnoses by using ista+ &x diag pro ●Filling repair order sheets and processing ●Following up with Customers for upcoming periodical checks/maintenance by phone ●Conforming and identify customers' need



Modern Service Company

• United States
• 1 - 100 Employee

• Automotive Service Advisor

  • Oct 2022 - Jan 2023

  ●Dealing with clients &convince them ●Filling repair order sheets and processing contacting customers for additional work and obtaining approval ●Dealing with clients &convince them ●Filling repair order sheets and processing contacting customers for additional work and obtaining approval



Range rover & jaguar

• United States
• Retail

• Team Leader

  • Oct 2021 - Oct 2022

  ●Experience in using the path finder programe to detect range rover and jaguar faults ● Ensure customers satisfying and dealing with complains through follow up calls ●Experience in using the path finder programe to detect range rover and jaguar faults ● Ensure customers satisfying and dealing with complains through follow up calls



M Customez bmw & mini

• Team Leader

  • Jul 2019 - Aug 2021

  ●Manage Customers reservations ●Price quotation using specified forms ●Advisiting customers on vehicle use, explaining/recommending next inspections repairs ●Manage Customers reservations ●Price quotation using specified forms ●Advisiting customers on vehicle use, explaining/recommending next inspections repairs